Suttle Motor Company

"The staff were friendly when arrived and throughout the visit. Shuttle service was excellent getting me from and back to the dealership. The only issue/concern was with the park break service warning that was fixed. I was charged extra to have the break system looked at but turned out breaks are good and it was a my battery that was the issue. If it's common for battery to cause the park break service light to come on, could we have just checked the battery first to prevent extra fees for resetting the errors? Overall pretty good service, thanks!"

"I had missed my appointment on Saturday and my team wasn't able to get me in yesterday. George was able to work me into the Orange Team at 2:30. I was out running errands and had forgotten if it was 2 or 2:30 so I got there about 1:45 to be safe. When George asked if I was dropping off due to my appointment being at 2:30. I told him I had forgotten and that I would wait for the 2:30 appointment time. I went to the lobby and right at about 2:30, George came into the lobby and I thought he was going to tell me they actually couldn't do the oil change. Much to my surprise he told me they were already done. George had no way of knowing I was actually dealing with a lot of personal problems yesterday. He went above and beyond, and should be recognized for his exceptional customer satisfaction skills!"

"I purchased my vehicle from Suttle in 2020 and have maintained my vehicle for routine service and repairs. Hands down they provide the best service. Shout out to Debbie and Perry, they are genuinely the nicest people to communicate with and are prompt with updates. I refuse to go anywhere else for my car because I have yet to have one bad experience, so thank you because car stuff is stressful, but you make it easy and I love my GMC!"

"*UPDATE: I wanted the service manager at Suttle Service Department to know that I personally want to thank him for taking care of "ME" and my vehicle issues! As I was a little irritated with the previous issues. My vehicle is currently running very well and,although I complained. I am very thankful with the new transmission running great for now!!! I am definitely a person who will say "A JOB WELL DONE!" THANK YOU MR FAZ FOR A JOB WELL DONE!!!!"

"I am from Florida and my daughter has her vehicle up at school in Virginia for the first time. It was reassuring to know how kind and accommodating the Suttle Motors service agents were with her. The were quick, efficient and professional. They answered my questions from a far without hesitation. My daughter was back in her vehicle by that evening and the service issue was resolved. A big thank you to Danielle and the entire service team!"