Priority Chevrolet 12920 Jefferson Avenue, Newport News, VA 23608

"Good people to work with. Gil, our sales Rep was very nice, he was very knowledgeable about the car we purchased."

"The Call Center team is absolute rubbish. I received a call from the service dept. with recommended services. I told the direct service advisor I would call them back and asked if the telephone number provided was acceptable, she stated it was. After 10 minutes I attempted to call back. I was sent through the system of "Press 1 to leave a message, 2 to wait". after waiting for 20 minutes I decided to leave a message. My vehicles service was scheduled for the next business day I left message for my choices. Upon receiving the call that my vehicle was done I was informed that the additional service I had left a message for was not completed and that there would be a delay as my original service was already completed.... Although Both services were done eventually the "call center" is not portraying your company in a good way. Service advisor Tanisha was great and unfortunately had to bear my frustrations with the above issue."

"Tanisha has always made my visits enjoyable. The customer service representative was so unfriendly that I almost went to another dealer. I scheduled an appointment for service at different dealer but their appointment was too far away, so I contacted Priority to schedule… upon arriving I was treated by Tanisha and my reception was totally different. She was so knowledgable and extremely willing to make my experience the best it could be. I’m totally happy with taking my business to Priority."

"My Service Advisor was very good. She was extremely nice and was knowledgeable. The actual service department needs a lot of help. If you call in, the phone just rings and rings. No one answers the phone. The only way to get anyone on the phone is to select the option to schedule a service, but then it directs you to a call center that isn't on site and to a person that has a hard time understanding and speaking English. I figured out that I could text my service advisor, which was nice and was the only way that I could get ahold of anyone in the on-site service department! The technician that diagnosed my vehicles issue, didn't really diagnose anything. I told my service advisor that: the transmission was slipping, the transmission was making noises when going to shift, the transmission fluid was dirty and smelt burnt. Guess what the technician said? EXACTLY what I told my service advisor and didn't provide any additional information except "recommend transmission replacement." No No No No... I already knew that. I wanted an actual diagnosis. I could have typed the symptoms in a google search and it would have told me more information than what I received. $165 for a technician to drive the vehicle for 5 minutes and tell me what I already knew and what I already told them. Unacceptable. The Priority name used to stand for excellence. If it was a Priority dealership, it may be a little on the pricey side, but you were getting A+ technical and customer service. This is just not the case anymore. I won't be bringing another vehicle to a Priority Dealership Service Center, ever again. Should be a 1-star review, but I made it 2 because the Service Advisor was really trying her best with what she was given. Other than the positive experience with my Service Advisor, it was a 1-star experience."

"Sade made my experience so smooth!! She is absolutely amazing and very personable! I’m so grateful that I had her as my sales person! They were all very nice!"