Hampton Roads Car Care 2801 West Mercury Boulevard, Hampton, VA 23666

"Towed truck here per AAA recommendation during an unexpected breakdown. Water pump failure and they were able to fix and get me back on the road the same day. Very happy with the efficiency of the repair and the professionalism of the staff."

"Went in for an inspection. Was failed for a right front ball joint. But then they said they "couldn't find one to fit". Replaced entire control arm. Then the new alignment. Much more expensive. Car drove no differently. Was told it wouldnt. (Not true). Parts were highly inflated. Was insulted by 1 person who asked if I'd never taken a car to a shop before, then by another when I said I'd checked around and the part WAS available and the price was $75 and they charged almost $200 - guy said we don't get our parts at Walmart. I also asked if it was new or from a junkyard. Rude. Over $600 to get my car back. Taking it to another shop to ensure the part was actually replaced and to get the alignment checked. Rude. Suspect. If part wasn't actually replaced, going to State Police. Fingers crossed for both our sakes."

"I took car in for alignment they told me it need a tie rod. quoted $479 . a part that AutoZone sells for $20. I had the tie rods replaced 4 months ago ? I took to another shop , The were not bad. They charged me $71 for them to look at it , I never agreed to that. would not recommend this shop"

"Long story short I would never go to this shop again. They lied and wanted to charge for something that was never broken. We declined the service they had said was needed to be done because it didnt make sense. My girlfriends car is now fixed with a simple bushing replacement that we had suggested. They on the other hand wanted to charge over $700 for a cable replacement that didn't need to be replaced. Would give no stars if it was an option for the dishonesty."