Casey Kia Service Department

"The Service Rep Marcus was extremely helpful and knowledgeable. I valued him listening to my concerns and addressing them. I am satisfied overall."

"Marcus Stacks, my service advisor, was waiting for me when I arrived for my appointment. No problem such as having to hunt someone down that can sometimes be the case. There was a little confusion about the loaner car that Cheryl Moody worked out. The service area was clean and all the service personnel were polite. My new car was ready the next day and I picked it up. We are still waiting for floor mats that were missing when we purchased the car. On the whole, we are very satisfied with the service we received from Casey Kia!"

"I received notification that my car might explode or catch fire and that I should not park it in my garage nor near my home or near my other cars. A fix was not yet available but I would be notified when it was. A couple weeks later I received notification that my car was easily stolen but a recall fix was available. During the two weeks I waited for appointment I had to park my easily steal-able car far from home. Finally, the easily steal flaw was fixed. While at dealership it was noticed a brake light bulb was out. I was quoted $75 to replace it. I did it myself for $6.99. It was also noticed 2 item leaking oil that would cost $700 to fix. I declined as the car leaves no stains in the driveway. I still wait for a fix to the whole my car my explode thing."

"While on vacation, my passenger headlight stopped working. Someone at Casey Kia told me to bring in my car and they would fix it. The young man in service was very pleasant and gave me an estimate of $70. While that is EASILY two or even three times what I have paid for other headlight bulbs installed in this car, I needed the headlight fixed. BUT I was not at all happy with the high charge. And it was a BULB, NOT the complete headlamp."

"Outstanding service and Team were very professional! They were very accommodating with no appointment availability during Thanksgiving holiday, however I was able to drop off the next day as a walk in. I was expecting to be without my vehicle all day, but to my surprise it was ready in less than 3 hours! Thank You Team KIA Casey!"