New Beginnings Auto Body, Inc.

"My car was towed to New Beginnings after my insurance said they were on the preferred list on July 25th. A kid ran a red light and we collided. I was told that my car would be ready in 2 weeks. The main talking guy, Tom I think his name was, didnt want to hear anything I had to say. I figured I needed a new hood because mine was caved in, he said he could fix it. After the 3rd week went by and I hadn't heard anything I called to inquire. I was told that my paint (I have a 2021 Mazda 6 in a gun metal gray color) was special and they had to call some paint specialist to come in and spray paint my car. I was told it would take 4 days for them to paint it. I had a rental so I wasn't too worried about it, I just hadn't heard anything since I dropped my car off so I called to inquire and get a status. After about another week and a half I still hadn't heard anything so my husband went to the shop to find out what the hold up was. They told him the same thing about the paint and that it had to be ordered. Ok cool, just a phone call would be nice. We left it at that. A week later they called to say my car was ready. So my husband and I went to go pick it up. My car was FILTHY! It had sand blast dust all over it and multiple new scratches and dents all over my car. When I asked what happened the guy told us that it must have happened when it was towed. I refused to believe that and I refused to take the car. Not only did it have scratches, but the paint job and brand new bumper had scratches all over it too. It looked like they painted over debris and it was stuck under the paint. My hood wouldn't open and it was still bent down under the front bumper. I told him I wanted it to be fixed and took multiple pictures. The owner tried to get me to take it and just bring it back l, but I refused. About a week later I get a call that its ready again, and again the same scratches on the new bumper and horrible paint job was still there. When I pointed it out , he acted dumbfounded. He tried to say he was rushing because I was rushing him, but all I was doing was calling to inquire because noone ever called me. Third time and over 3 months later, I get my car back. The paint job still sucks, but I just wanted my car back at that point. He tried to say he had his guys put on a ceramic coating at no cost, but my car already had one. And I ended up needing a new hood, just like I mentioned when I dropped it off, becuase as it turns out, he couldnt fix it. Turns out, they take pictures of when they receive the car off the tow truck and submit them to the insurance. So I called my insurance to tell them what had happened. My insurance sent me the pictures and I compared them to the ones I took of all the new scratches. And wouldnt you believe, they werent caused by the tow truck. Im not sure how much my insurance company had to pay these people, but I know it was not worth the money. Yes my insurance had to foot the bill cause the kid driving wasnt an authorized user of the car so his moms insurance denied coverage. I will never recommend this place to anyone. It just so happens that my husbands truck was struck by flying debris from a garbage truck on the interstate and he used Bay Custom auto and they were fabulous. Hoping I never have to get my car fixed like this again, but if I do, I know where not to go again."

"Great experience!! Kept informed every step of the way, and ready to go as promised. Excellent work! Can’t tell my car was anything but brand new. My 2nd experience with New Beginnings (thank you deer and folks that don’t see red lights), and would highly recommend."

"I go to New Beginnings they have always done outstanding work on my vehicles. The staff are kind, easy to work with, Always provide excellent customer service. I know what to expect when I drop off my vehicles at the shop. The work is done in a timely manner, I wouldn't want to take my car to no other shop in town. New Beginnings is where it's At!!! Thanks to All the staff"

"New Beginnings did a great job on my car. My car needed repairs after an accident, I let them know I was paying out of pocket for a rental and they made sure to take care of me quick. Communication was easy. Thomas and the team really took care of me. Highly recommend!"

"I had been a customer of this shop ever since I was first stationed in the area in 2011. Back then the service was outstanding (RIP Craig) and the quality of work was 2nd to none. Now it’s all new faces who don’t seem to care whether you’re satisfied or not. My latest trip was in 2021 when I purchased a new car. When the car was delivered it has a scratch on it. The dealer agreed to fix it and I could choose the shop. So I chose New Beginnings because of how they had been in the past. Well the paint job was and still is bad. The flakes in the paint were to concentrated and now I have a line of flakes. Initially when I picked it up the door handle wouldn’t illuminate because they didn’t connect it back. Then the brackets that hold the door panel on were broken and now the door doesn’t stay on properly. When I returned to have the problems rectified one gentleman told me their life time guarantee doesn’t cover brackets. Which I found odd. So I paid him $50 for new ones. Just to have those not work properly. I know savings is big for everyone but I would not recommend this shop any longer. I went by again today to get the brackets looked at and the receptionist didn’t seem to care. One gentleman was helping another customer and when he finished never came over to me so I ended up leaving without getting help."