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About the UZURV
UZURV is a car rental institution located at 413 Stuart Circle, Richmond, Virginia, United States. They are dedicated to helping communities enhance independent mobility by providing safe, reliable, and affordable transportation options for individuals with varying mobility needs. Their integrated approach combines technology with a network of fully compliant drivers to deliver outstanding paratransit performance. UZURV drivers are trained to assist individuals with assisted mobility needs, including older adults and people with disabilities. With private on-demand and pre-scheduled rides, UZURV offers door-to-door and wheelchair accessible transportation that is reliable, safe, and punctual. Customers have shared positive reviews about the professionalism, kindness, and excellent customer service provided by UZURV drivers. Overall, UZURV is committed to ensuring that everyone has access to the transportation they need to get where they need to go.
Reviews of UZURV
"Truly a wonderful professional gentleman Maurice who picked me up early. A pleasant drive here to church. Thank UZURV for having Maurice on board. God bless you!"
"I Love this transportation company. I never have to wait long operators are always friendly. I think that they are well mannered. the drivers are exceptional. They are very polite, friendly good conversation they get out the car open the door for you. It’s a nice fresh wind."
"Uzurv deactivated my account, because I could not take a drug test on the "spot". I explain to an associate over the phone I could take it first thing the following morning, because I already had my scheduled planned out for the day with other critical appointments. simply writing this review to warn other drivers of the outcome. if you're not able to take a random drug test in the spot, you will be deactivated regardless of how important your other appointments are."
"Have been locked out of app for months and cannot get rider support to fix issue. Was told app is in "BETA" and that scheduling rides via app is going to be discontinued because not many people use it. This makes no sense to me. Scheduling rides via the UZURV app is so much easier and more efficient than having to call in. There was also an issue with the app allowing my disabled daughter to schedule rides when there were insufficient funds in her account. It would keep letting her take rides with no email or text or anything saying insufficient funds. Then they just suspend her account and I call in and ask why doesn't your app prevent someone from getting a ride when there are insufficient funds to pay for the ride? This is app development 101! Most people know if there are available funds but my daughter is disabled and I have things set up for her and she doesnt know and we don't get any kind of message to prompt us to change credit card, add funds etc. One time it was due to card being lost and we forgot to change card with UZURV. So now, my daughter has been having to call in to schedule rides. This is hard for her because she can't remember her ID number, addresses, etc where in the app, that was all saved. Despite all of the administrative issues with the app and rider support customer service, this is a great service for disabled riders and my daughter has not experienced many difficulties with drivers, etc. UZURV---please fix the app and help me get access to it again for my daughter!"
"Excellent service. Punctual and often arrives early. Drivers are pleasant and considerate. Very helpful point to point service. As a person with disabilities who requires a sedan/car service to maintain a full and active life, this service has been a gift. No lateness. No extra waiting. Pleasant and stress free. As a new MTA Mobility call-a-ride partner, since July 1, 2023, this company is a much needed, very welcome change. The only caveat is that $3 fare is expected in exact change. It is not yet connected to an app. A bit challenging to always have $3 exact dollars and go the bank or grocery store to get change for the week or month. However that is an across the board requirement of MTA call-a-ride. Looking forward to that to change and update in the future. Otherwise, the service is overall excellent. I highly recommend it to other MTA call-a-ride riders and am grateful for it. My ability to get around since July 2023 has added exponentially to my quality of life."
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