Hanbury Dental Care

"My wife made a appointment last Thursday for Friday. The secretary she Stated no problem you will be the last appointment they can take there time and do a deep cleaning. We get there right in time they had called me back . I have terrible anxiety at the dentist. The dental hygienist was measuring my gums where she poke so hard on my left lower back gums that it has bruised and is swollen I said that hurts. The.hygienist was giggle with another women she poke my gums again I said to her again that hurts they giggle gave me a toy plastic football to hold . She went to get my wife. She came in where my wife stated he was suppose to have laughing gas. It's in his chart. The hygienist left to get the secretary why she was gone I had told my wife what happened. Clearly we are very upset we have been with Hanbury Dental for years. The hygienist came back stated she will reschedule for a Monday and only can do one side do to insurance . Lie 1. Called insurance they said not true . we had a whole mouth done in 2021. She keep telling us this will bemore time and she was going to come on her day.off. My wife stated. I need to get my husband in the car. He is upset . Hygienist says sir you go to the car while we speak to your wife for the appointment. That didn't set will with my wife . My wife said look this is the 3 time coming here and this is not right. Hygienist was saying will Dr. Cozy doesn't work on Fri. It wasn't about Dr. Cozy at all. It was the care that I had with the hygienist and the other women in the room giggle and blew my pain off the kept giggle. I told them that hurts . After she got done measuring my mouth is when she give me a toy football. Very disappointing with the care I got with these women and its embarrassing. It takes me sometime to work my self up to come to a dental appointment. This was the first time I felt disrespected . Again no bad feeling with Dr Cozy she caring and awesome. Its the hygienist and the other women in the room. Dr.Cozy was off this day and they tried to say it was answering service that made the appointment which was not true either. I say again it wasn't about what dentist was working it was about the treatment I received and the disrespect that was giving. There are people who have fear of going to the dentist and have anxiety."

"My husband and I are new to the area and scheduled new patient exams and cleanings. Booking was very easy and pleasant. I was clear I have dental anxiety and they scheduled extra time for my cleanings. I ended up leaving without being seen and my husband was treated poorly by Megan the dental hygienist. She spoke disparagingly to him, didn’t explain the plan she wanted him to be on, he was left alone in the room for fifteen minutes and then a receptionist came in telling him to sign a bill he didn’t know what it was for, and then he received a deep cleaning. My appointment started nearly thirty minutes late and as I was going to get started with X-rays I hear my husband checking out. I turn around and he is asking why his appointment is in three months and not six as there hasn’t been any plan explained to him. There was a lack of transparency. Then I see Megan telling my husband he can get a second opinion throw her hand up to dismiss him and storm off. My jaw literally dropped and the receptionist was clearly embarrassed. She was apologetic and says this never happens. They still offered to do my X-rays and at this point there’s no way they’re coming near my mouth. I will drive back four hours to my old dentist again and try somewhere else. I’ve never seen a medical professional behave so unprofessionally and I come from a medical family. If my dad treated patients like that he surely would be been fired or a complaint made to the medical board. It’s been a week and I’m surprised but not surprised the office manager hasn’t reached out to us. Yet we got text messages to schedule our next appointment and leave a review."

"My dentist and hygienist were amazing. The staff at reception were sweet. And the lady handling payment was so sweet and knowledgeable and gave me all the info I needed. Very clean office."

"I have had bad experiences whenever I used to go to dentist. But had someone recommend Hanbury Dental Care to me when I broke a crown off my front tooth a couple of weeks ago. So I called them and I went there the next day. I have never had anyone as nice and gave me detailed information about what she was going to do and just what I needed to know when I came back the next day. The tech was awesome and she also told me what she was doing and what I needed to be doing when I got the temporary crowns. But I will tell you it was the best experience I have ever had since I have been going to dentist. Dr Cozy is outstanding and very nice and pleasant as well as the tech.i apologize for not remembering her name but they both are awesome. I highly recommend making an appointment with them if you have had any bad experiences in the past I know you will be very comfortable with her taking care of you. And believe me as I told them when I first went there I was scared to death of going to a dentist. I know that no one did anything to me on purpose but I always had something happen when I went to them. Anyway I definitely recommend her and her to anyone that had ever had a bad experience or is just looking for a new dentist . I know you will be glad you went to her.this is one dentist that I definitely give a 5 star rating too.hope everyone has a wonderful Christmas."

"All the employees were absolutely wonderful. They were so friendly, and made me feel like I have been going there all my life. If I can get everything worked out with my previous dentist, I will move there permanently. Very good people and definitely a good choice to make when looking for a new dentist."