English Body Works 11004 Trade Road, Richmond, VA 23236

"Horrible place to have your car repaired, it’s a mom and pop body shop . It’s run by Johnny English his son Shane and a daughter. They are are all unprofessional and rude . If don’t believe me, let them repair your car. My wife and I haven’t ran up against characters of their level of nastiness in quite a while. You might spend a few more dollars for the car to be repaired, but some things are worth piece of mind. They don’t know how to talk to customers your insurance company will end up getting deeply involved just get what you were suppose to receive, which is good quality repair work. The last time we had the privilege to deal with them was on June 26, 2023. We were told to shut up and leave their place of business once we paid for the minor work that was done. The owner Johnny English didn’t want to give me my key are the receipt documents of the repairs, unless I provided him with my drivers license. He wanted to make a copy of the license, but my check had all of this information already on it. In 2005 we had major repairs done, do to an accident I was involved in. State Farm who represent the person that hit me was responsible for the cost of the repairs. I ended up returning several times for the services rendered, due to the incompetence and incomplete repair work. They know longer except State Farm or Geico. I wonder what happened with that relationship."

"I had a collision and I went to English Body Works for the repairs. Progressive had no contact after the initial call about the vehicle other then email correspondence, but English called and answered my calls with any questions or concerns I had. They were so professional always and the owner even came out to greet my husband and I personally when I picked my car up and showed me all the work and what they did. The work was wonderful and my car looks better then ever. They even gave me a thank you bag after work was completed. I would suggest English if you need any type of body work done. All around wonderful company."

"Johnny English and his team are craftsman who take pride in their work. I see now why car enthusiasts like my neighbor recommended them. I had minor tree limb damage to my car but they treated me like a VIP. Since parts weren’t holding up the job I got my car back in just over a week! Car was washed and vacuumed and even the tires were dressed! I would not hesitate to take a vintage or similar car for restoration work."

"You Will Not Be Disappointed! I have brought all cars needing body repair to Johnny English and have been recommending him and his family at English Body Works for over 20 years. I won’t go anywhere else. I appreciated that they took the time to explain everything that was needed and were able to work directly with the insurance company. What impresses me the most is always the attention to detail, their extensive knowledge, and did I mention incredibly friendly? This family takes great pride in their work and cares about their customers.. Oh, and I got a "goodie bag" when I picked up my car! A nice added touch! :)"

"Just got my beloved Expy back from English Auto Body and am so pleased! I had extensive body repairs done through my insurance. English AB worked with the adjuster- even when the bid doubled due to more extensive damage underneath. They dealt with the adjuster making things much easier for me! My car looks brand new and the paint matched perfectly! From the beginning I was treated like I was the most important customer- they took their time explaining things to me, communicated changes and did it all with excellent customer service!"