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Garrett's Automotive
707 Research Road, Richmond, Virginia, United States
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About the Garrett's Automotive
Garrett's Automotive, located at 707 Research Road in Richmond, Virginia, is not your typical car repair shop. We believe in providing quality service that goes beyond just fixing your vehicle. Our team is dedicated to bringing back the traditional values of automotive service, where honesty and integrity are prioritized over profit. Whether you need routine maintenance, minor repairs, or a complete overhaul, you can trust us to provide reliable service at a fair price. At Garrett's, we treat our customers like family, ensuring that you leave our shop with a smile on your face. Give us a call at (804) 594-5843 and become a part of the Garrett's family today.
Photos of Garrett's Automotive
707 Research Rd, Richmond, VA 23236, United States
Opening hours of Garrett's Automotive
Monday:
07:30 - 18:00
Tuesday:
07:30 - 18:00
Wednesday:
07:30 - 18:00
Thursday:
07:30 - 18:00
Friday:
07:30 - 18:00
Saturday:
Closed
Sunday:
Closed
Reviews of Garrett's Automotive
"Took my car in because I found my previous mechanic was ripping me off. Asked my neighbors in Nextdoor app and Garrett's came highly recommended. They took care of my car with fantastic service at a reasonable price. Highly recommend."
"Only shop I trust with my car. They are very honest and affordable compared to other places. Love them!! Also love to get to see their dog!"
"Family owned & operated, and they know their stuff. If you have a Ford anything, the owners will love you. Don't have American made? They'll still take great care of you. I'd trust my cars to these folks any day. Make sure to say hi to the family Silver Labrador that loves to hang out there too!"
"I have a 2008 jeep wrangler and every time I have a problem I take it to Scotty he fixes it with no trouble. I’ve had multiple oil leaks and just yesterday I took it to him with a starter problem and fixed it in half an hour and lastly the customer service is great they would return my calls if their not there (which is very rare) and gets me an appointment that fits my schedule. I appreciate them and the hard work that they do, if you have any vehicle problems take it to them."
"When you drive a vintage truck you are careful where you take it for repairs. This was my first trip to Garrett's with my truck to have AC work done. An AC conversion to 134a I thought would be an easy job, however, it all leaked out before I got home (They were aware that there was a prior leak). You would think they would stand by their work, but this was not the case. My grandson (a mechanic) looked at it afterwards and told me the bottom hose was loose. Elsewhere, I had that hose tightened, the system recharged, and now it works fine. This is after Garrett's told me (after it all leaked out) that I needed a new compressor, condenser, drier, and new hoses. What I had was not broken - just leaking! To top it off, they made me feel like this was my fault! I told them there was a leak up-front before the hood was ever opened. Apparently the mechanic at Garrett's that did the work can't admit he failed to do his job. What ever happened to standing by your work and "treating the customer like family"? There was no refund offered or even an apology. Just excuses and ego. If you are looking for quality automotive care and accountable customer service -- go elsewhere. One star not even close."
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