Bates Orthodontics - Chesterfield 12125 Branders Creek Drive, Chester, VA 23831

"We are very happy that our dentist has referred us to BATES ORTODONTICS. They are very professional and friendly. 100% recommended"

"I absolutely love this office! The staff is all so nice. My daughter loves going there!"

"Highly recommend Dr. Bates and his team! We have always had pleasant experiences with every visit. Front end staff are always welcoming and happy to help with scheduling questions and rescheduling is never an issue. Dr. Bates makes it a point to get to know his patients and really has great “chair side manner”; his assistants are equally as great in forming their client relationships. They discuss the treatment plan in detail and encourage questions from both parents and patients to ensure everyone is aware and on the same page. They provide different payment plan options to choose from, with zero pressure into making a decision. Your quote is valid for a year I believe. The Chester office is always clean and inviting, toothbrushing station is kept clean and sanitized as well as their coffee bar. This office displays and takes pride in what customer service and professional care truly are."

"We had a wonderful experience! Customer service here is outstanding! The girls at the front desk are so welcoming and friendly! Vanessa is one in a million. She was so caring and knowledgeable, which made for a smooth, stress-free experience. They have 3 different payment options and are so flexible with scheduling based on the needs of the patient. 10/10 Recommend! You can tell they love what they do! It truly felt like a family in there. I hope they know the value of having such great people to create a positive atmosphere and experience for patients! Dr. Scott was awesome! Very kind and patiently explained everything. He didn’t rush us and seemed to take the time to look at everything. It was so nice not to feel like a number and an actual person!"

"Bates Orthodontics is so great! He accepts a lot of insurances, has a killer office and the place just feels good. There is also wifi and quality magazines there. The staff is very professional and I have had positive interactions with every single person. I never thought I would actually love an orthodontic practice but this one exceeds all expectations."