Redman Fleet Services

"I'm reporting them to the Attorney General. Was just on an extremely frustrating three-way call with Redman and my Insurance Company. Car was involved in an accident on Friday in VA. Asked if they could tow to Maryland and was told that they don't do it after 7, and that it would happen in the morning. The insurance company called me today to say the car never arrived at the repair shop and refused to release the vehicle to my Insurance Company unless they paid an additional 1200 for a "secondary tow." I don't believe all Tow Companies are predatory but things like this make me believe it's a vocal majority."

"My tire blew out on the highway. They came as quick as possible to tow my car for me. The driver took my to a super closed used tire shop and even checked with the people there to make sure they could fix it for me right away before leaving them there. Extremely grateful for them"

"Poor Customer Service. Rude employees. My cuisine did a very bad accident last week, his car is towed by your company. I visit two times to take his stuff from the car I had his ID, Registration and police reports with my self. Two times they let me to to take the stuff. I was going to take the rest of the stuff from his car but tonight (Dec,16,2023 - 7:15pm) One Men and one Girl was in duty tonight these two guys was super rude. They don’t know how to talk with customers I have there record in my cellphone and I am sure there are security cameras too in case if amy supervisor want to check the cameras. I tell her so many time to be nice with me but she isn’t. Then I try to talk with that gentleman who was in other tables. He pick his phone that there was no call. I call him 4 times Sir, Sir, Excuse me. Sir…. But he even looks to me. If a company is paying for there stuff there stuff must be honest with his job. I was going to call cops but then I said no need for cops let me give you a very poor review in this website in case any responsible can understand my feelings. That girl with colorful hair with glasses should understand the value of his work place companies therefore I am giving a very Poor customer service experience and for rude behavior of the stuff 1 star ⭐️."

"KK was soooo nice. He answered all my questions in detail. He was respectful and ever so efficient. My tow was super late to take my car to the shop, and KK waited with me until my truck showed up. He was truly a blessing THANKS KK!!!"

"Definitely a shady business going on here. A drunk driver totaled my car at 2am and they came to haul her away. My entire laptop case with drawing pad and laptop inside just vanished from the site. It wasn't anywhere up or down the road, no bits found. Pretty sure the tow driver took it while we were talking to the police and taking care of the two babies we had with us. Then when I showed up the next day to sign and get my stuff, the desk woman was incredibly rude. I was asking questions as I explained I have never wrecked a car before getting rear-ended by a speeding drunk. She very shortly and I must say with a great deal of nastiness told me that I just sign and insurance does everything. Thanks to her I had to make that three hour drive from my home to the crash area TWICE do deal with issues stemming from them and insurance. The final trip was to sign the title and allow them to scrap the vehicle, only to arrive after a long trip and find that they junked it a month prior.... Very unprofessional. If you can help it: avoid! I know most of us can't, as they have a deal with STATE POLICE!"