Safford Brown Subaru Manassas Service 9020 Liberia Avenue, Manassas, VA 20110

"I read all theses praises about this dealership. But it didn’t applied to me. I came here today for oil change and tire rotation around 830am, there 3 people waiting, everyone been advise and acknowledged but me. Around 1030am i was standing around by the cashier reading these letters from customers and suddenly I heard a guy saying my name and asked his colleague what the status of my car and then the guy (Asian) called my name (finally!)and asked if I would do the recommended service I said no. I don’t know if these letters are real. Cause i have not really felt it. We bought the car here. It’s almost 2 hrs now. Time check it’s 1047am and still waiting for them if my car ready for release. Time is 1120am finally I’m out. I love this dealership! Another photo. They really took care of my car! Thanks for my patience says the check out guy, but what can I do if you guys not doing you’re job! Thanks for my patience! That’s an old line!"

"I used to like going here for my service but after the last interaction, I refuse. Let me begin by saying you can tell when they're in a bad mood because they will be rude and short with you over the phone and in person and they don't care. You can hear them talking about you from the lobby. Also, their mechanics aren't the greatest. Had an issue with my brakes but they kept saying they were fine. Got a second opinion and was told I should have had them changed a long time ago. Save the trip, go somewhere else."

"While the service in the past has been good, this time the wait was ridiculous. After being told the routine service would take 1-1.5 hours, I waited 3 hours. (There were no issues apart from a tire that had a slow leak.) They need to be more realistic so people can decide whether to wait. (I could have walked home in 20 minutes and come back later if they had been honest. When I returned to get the tire changed I waited 2 more hours. Everyone is very pleasant and professional and I understand things get busy, but please be realistic with wait times and stop assuming people have nothing else to do but sit for hours."

"It took 3 months and 3 times dropping off my car for them to diagnose the AC problem. My time (and likely yours also) is too valuable to be wasting it driving up there and switching cars. I was given vehicles to borrow during service and the staff that I had interaction with was always polite and friendly. The customer service was great but I highly question the quality of mechanics working here and no additional compensation was offered for this inconvenience of three visits to finally have a diagnosis of exclusion since AC really doesn't have that many parts that can go bad. Glad it wasn't a more difficult problem- I wonder how many months and little bandaids that would have taken. Fingers crossed this last fix will be the right thing."

"Great customer service staff. Very thorough in explaining any work done on my car, and the don't hesitate in offering a loaner if they need to keep the car overnight or longer. This is my first Subaru and I can say they have been an excellent company to work with, and I'm very happy with their product, the 2020 Subaru Ascent Touring."