Verizon

1202 North Main Street, Suffolk, VA 23434

"Was in day after Christmas for an appointment. Store was so busy and the associate who helped us, Killiney, was outstanding! She helped about 4 customers at the same time, remaining patient and kind. Store was short staffed and she handled it with grace and professionalism."

"Since when has a cell phone store become a place you have to have an appointment to even talk to someone? 3 employees in the store, not one even welcomed or said someone will be with you."

"Staff was great and helped with issues that another location refused to help with. It took over 90 minutes to fix my issue but they stuck with it until it was done! Thanks a lot!"

"I went there on a weekday in the middle of the day. I waited for over an hour for help, with a number of other people in the lobby also waiting that long, only to be told that none of the sales clerks could help me find what I was looking for and that I should try looking online. In the end, I received at least as much information from the other customers waiting in line as from the sales clerks, who seem more interested in upselling than helping me find what I was looking for. It leads one to wonder whether this isn't in fact the business model."

"I cannot express enough the incredible customer service I received from Ken at Verizon. As the owner of Higher Purpose Learning LLC, an award-winning tutoring and career skills company in Virginia, I was extremely frustrated with an error made by Verizon Business support regarding my business line. Ken convinced me to switch to Verizon as a business customer, and it was the best decision I've ever made. When I arrived at the store, Ken immediately noticed that I was upset and took action to resolve the issue and reset my phone within minutes. His quick response not only saved me time, but also ensured that my clients could reach me without any disruption. It is evident that Ken values education, and I will continue to highly recommend him for his exceptional care, compassion, and expertise."