Walters Toyota A 30 Walters Lane, Pikeville, KY 41501

"I will never buy another vehicle from them, my rear passenger door on one side would not open from the inside so I took it to them and still under warranty and come to find out they are a switch on the inside of each passenger door to lock and I must have hit the switch unknowingly so when I got there they took it back and around 15 mins later they pulled it back out and said it was ready to go and they told me the problem and said that will be $147.34 I said what they said that’s what the technician charged an hour I said it wasn’t back there an hour and I wanna speak to management and she wasn’t friendly at all and said that’s dealer policy. After being a customer for years with Walters Toyota and they charge for such a simple flip of a switch almost $148.00 that’s really taking care of a regular customer that’s robbery. Well I bought my last vehicle there, I would suggest if anyone has any kind of problem with a vehicle you buy from them research it before you go because they will burn you up. Also my lane departure feature wasn’t working properly and he said we can look at it also and that will be another $147.34 on top of what I already paid so I said forget it. This dealership is thieves I wouldn’t recommend them to anyone."

"AVOID THIS PLACE AT ALL COSTS. After taking my Frontier in for service I found a cigarette butt in the oil filter… and I don’t smoke. After taking my wife’s RAV4 in for service, I found a wrapper and lollipop stick in the engine air filter housing. Plus you will be waiting for around 2 hours for an oil change here. The worst of it all though… I bought my wife’s RAV4 back in March of 2023 with about 70,000 miles. Once the weather started warming up my wife started using her A/C. She told me about a strange annoying sound and weak cooling. I was removing the glovebox to get to the blower motor when I realized THEY NEVER PUT AN IN-CABIN AIR FILTER IN THE VEHICLE. Running your a/c without a filter seriously damages the a/c system. The blower motor was shot from debris so I replaced it and put a filter in. Unfortunately, the blower motor wasn’t the only part damaged due to Walters neglecting to properly service this vehicle before selling it to me. The whole system needs to be replaced. Compressor and all. They refuse to admit fault and accept responsibility. I have owned this car for 5 months and put less than 5,000 miles on it and they still want to charge me $1500 for the repairs. They will not accept responsibility or admit their negligence. Overall, just a terrible place with terrible people. The worst of them all is Mike, the sales manager. Man, that guy is a snake. STAY FAR AWAY FROM WALTERS TOYOTA/NISSAN"

"After dealing with 6 dealerships with horrible results, Walters was a heaven sent. They got me in a beautiful Toyota Camry. Please check them out. They were straight forward on the phone and it was worth the long drive through beautiful Kentucky. Thank you guys."

"Austin Steven's at Walter's Toyota was the best salesman I've worked with to date. He was honest and up front and he did everything possible to get me in the vehicle I wanted for the price I needed. Couldn't recommend him enough!"