Brown Collision Center

"Will not recommend to anyone. My van went there after I hit a deer in December. Never bothered calling once for any updates/ communication SUCKS. Only time they called was after it was done and they wanted payment. Picked my vehicle up and drove 6 miles down the road and my van overheated. This was a KNOWN issue going in. Took them another week to fix that. When we finally got it back we realized they painted the bumper blue instead of black. We will NEVER use them again. As I mentioned the issue with paint earlier, we took the vehicle home at night time and noticed in the following morning it was a different color."

"Great customer service. The staff were very nice. Tibbs goes above and beyond as an advisor to ensure you are informed and any questions are answered. Couple issues were resolved in a prompt manner. They offer a shuttle service that can pick you up and drop you off. The truck was clean when I got it back. Would recommend this body shop to others."

"This is the worst Bodyshop I’ve ever been to in my life! The customer service was horrible with cold narcissistic sounding people, but most importantly, I had to bring my vehicle back three times because they couldn’t get it right. All they had to fix was a minor repair in the front, which was a damaged fog light along with minor front end damage. They fixed the front end damage and sent the car home with my wife without a fog light. To make a long story short we had to go back and bring our car back three times for them to get it right with no apologies at any time at all. We had to inconvenience ourselves by bringing our cars back to their shop which is in a different county With no acknowledgment of their mistakes or trash left in our car. Absolutely no quality control or inspections after work is done. And of course they wouldn’t return my calls because they’re pathetic! I’ve already warned Geico, who recommended these pathetic people to drop them! I’ll never return!"

"My experience with this company was terrible. It took them 3 months to repair the side of my truck and bed. As you can see from the pictures they charged me for installing a new decal on the bed side. They never did. They installed a new windshield that leaks on the drivers side. They only put 2 screws out of 8 back into the tailgate inside assembly. They scratched my dash when replacing windshield. I complained to my contact there Ken Smith. He never got back with me. Please don’t use this company. I have $600 in damages that I have to pay for. They will only frustrate you. They do not pay attention to details. Horrible experience."

"I would NOT recommend using Brown Collision Center. I am only writing this because Brown will not return my calls or outreach. The work that they did, took additional time. Externally everything looked fine. I also understand that plans change. However, we were not notified of this until the end of the promised day of completion. They knew for multiple days that the work would not be completed on time, but failed to notify us. They have very poor communication skills. Now to the work they did not do. Internally the car was a mess. I'm assuming they thought it was hidden and we would not notice. The AC worked prior to the collision with the deer. However, upon receiving the car back from Brown. The AC did not work. I had explained that the condenser was damaged (Bent and leaking) from day one. Brown stated to my Insurance that it was not damaged. My insurance asked me to take it back to them. I called to set that up and Brown refused to look at it. I took my car to another mechanic due to the car overheating. It was discovered that not only was the condenser damaged beyond repair. The radiator was also damaged (bent and leaking). Brackets holding the radiator in place were bent and one case not even attached to the radiator any longer. Brown had to remove the plastic cover to replace a bar directly over the condenser and radiator. There is no way to miss the damage. Either their technician was incompetent or they purposefully neglected it and replaced the cover. I have followed up with Brown via phone on two occasions, and once using their "contact us" page. I would like an explanation as to why they neglected the work and left the car unsafe to drive. My mechanic also found that the work they did was poorly done internally as well. Brackets were left off or broken. I am not sure how you could miss the damage in the attached images, but they did. The bracket my mechanic is holding was supposed to be holding the radiator in place. It was not even attached. This is what the car looked like internally after they supposedly "fixed it"."