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Sapon & Swisher Dental PLLC
80 Whitewood Road, Charlottesville, Virginia, United States
About the Sapon & Swisher Dental PLLC
Sapon & Swisher Dental PLLC is a leading dental practice located at 80 Whitewood Road in Charlottesville, Virginia. Our experienced team of dentists and hygienists are dedicated to providing top-quality dental care in a comfortable and welcoming environment. From routine cleanings to advanced procedures, we offer a wide range of services to meet all of your oral health needs. Whether you're looking for a general check-up or cosmetic dentistry, Sapon & Swisher Dental PLLC is here to help you achieve a healthy and beautiful smile. Visit us today and experience the difference that personalized care can make in your dental experience.
Photos of Sapon & Swisher Dental PLLC
80 Whitewood Rd, Charlottesville, VA 22901, United States
Opening hours of Sapon & Swisher Dental PLLC
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 13:00
Saturday:
Day off
Sunday:
Day off
Reviews of Sapon & Swisher Dental PLLC
"Friendly, knowledgeable, on-time, encouraging. The staff is welcoming. They seem to have hit the perfect balance of being able to see a lot of patients in one day without losing the personal touch."
"I would recommend this practice over and over. I have been a long time patient, well before I had children, and now, I take my children (13 and 11) to this practice. I trust and respect the doctors, hygienists', and staff."
"We feel very lucky to have joined Sapon & Swisher Dental. Over several years and many visits, every experience has been top notch. Dr. McCain has done a lot of necessary dental work for me, and all of it has turned out well. He explains clearly, gives the patient choices, never rushes, and always strives for the very best results even when it's extra effort for him. Moira is a superbly-skilled hygienist, cheerful and friendly, and cares deeply about her patients. The office is extremely well organized and the facility is lovely and pleasant to visit. Every staff member we have encountered has been totally on top of their game, proactive at helping patients, and seem happy to be there (which says a lot)."
"Mixed Experience - Great Dental Care, Poor Customer Service I recently switched to this dental practice based on a friend's recommendation and had a generally positive experience with the dentist and hygienist. They performed two fillings for me with care and professionalism. However, my experience with their customer service left much to be desired. When I transferred to this dentist, I had already undergone a cleaning at my previous dentist. I made this clear to them, explaining that I only needed fillings. They insisted on a new patient consult, but I was under the impression it wouldn't count as one of my two insurance-covered exams for the year. This miscommunication led to confusion regarding my insurance coverage. After my August exam, I was billed an unexpected $65 because I had unknowingly exceeded my insurance's exam limit. When I reached out to resolve the issue, the person I spoke with seemed to have no recollection of our prior conversation and only repeated the policy. I felt unheard and frustrated. My negative review primarily reflects the poor customer service experience, as the dental care itself was commendable. It's disappointing to feel like just a number when seeking healthcare. If they had acknowledged the miscommunication and my frustration, I would have understood, even if they couldn't waive the fee. In summary, my rating takes into account the excellent dental care provided but is significantly affected by the disappointing customer service. It's crucial for healthcare providers to listen to their patients and prioritize their concerns."
"Been going to the dental office for a long time now and had a really bad experience over there scheduling policy. I’m giving two stars because they lacked flexibility and made me feel like I made the mistake. Having three children I have to coordinate a lot with my wife around work schedules, etc. to get to my dental appointment today but because I didn’t respond to the text messages about confirmation they canceled my appointment. When I arrived at my appointment on time, they said there was nothing they could do and we just have to reschedule me for another time. My Feedback is this that if this were to occur in the future that they would have some sort of flexibility so they could honor the appointment that was scheduled and avoid losing a customer. I guess it was silly of me to assume that just because I have it in my calendar that was enough to hold my appointment. I’m sure they’re doing this to streamline and probably makes sense for preventing no-shows, but this is another downside is that people who show up to their appointment on time and just have it in their calendar. Have to confirm that they’ve already confirmed an appointment. In this day and age, you get inundated with so many text messages and Robo calls that I really don’t have the time to respond to all of them."
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