Steak 'n Shake

"Everything was good but a very LONG wait in the Drive thru. However it's a Saturday night. So I guess that's to be expected. The girl at the window was very friendly and nice."

"Today makes twice in the last 3 months that we have tried to dine in. Both times we were seated and the server appeared not so happy to see us. We waited 20 minutes before a menu brought to us and 20 minutes after menu brought and we chose to leave without placing an order. One server yelled at us as we left " we were getting ready to take your order." I understand being short staffed but our times going thru drive through we got those meals very quick. Advise to eat in your car ."

"Stopped for lunch on our way home from visiting my parents. I've been a fan (and a critic) of Steak 'n Shake for 30 years. If you search my reviews you'll find one we stopped at in GA that should be closed, it was poorly run and nasty. BUT...on the opposite end of the spectrum is this exceptionally clean (albeit a newer restaurant) and we'll run restaurant in Hazard. We were greeted immediately by an incredibly friendly young woman, our lunch was fantastic (doubles) and we two perfect peanut shakes to go."

"Don’t do it! They rush you through the drive through, don’t give you napkins, didn’t give us spoons and then their large fries are more like a small! When I asked for 2 spoons and some napkins I got 1 spoon and 2 napkins. This is not how customer service should be. I know this because I’ve been in customer service for 12 years! I’ll go to Fazoli’s next door on my next trip out."