Caliber Collision

"Michael and Leila were fantastic to work with throughout the entire process! Michael thoroughly communicated every update, explained changes in the schedule, and solicited feedback on all part updates! Leila was so pleasant and friendly every time I called or went in! I highly recommend these two at Caliber Collision in Falls Church as they exemplify quality customer service!"

"My technician Mike was the best. He kept me informed about the entire process. I have had repairs on other vehicles done by Caliber Collision, they have always been professional and courteous. My Honda looks great. Thanks to the entire team that worked on it. Will tell all my friends and family if they ever need any repairs done, go to Caliber Collision."

"Took over a month to get my car back for minor accidents. Given the estimate, I had to eat the expense for the rental car for two weeks after the insurance company stopped the payment. Then I waited for one more week without a car to drive. When they say “call you back” do not take it seriously. Usually it means nothing. Nothing to complain about the repair itself - the cost was quite high, though. Insurance covered most but I am not sure if it’s worthy of that. What’s more either they drained all my gas from the tank or someone drove my car for over 100 miles. First thing I saw was the light reminding me gas tank was empty. God knows what they did. I just regret to have brought the car there."

"This is by far the best auto body/ collision shop I have worked with. The entire experience was seamless and very easy to handle. In most cases you usually have to scrutinize estimates since insurance wants the repairs done at the cheapest price point to save their money and most shops are just interested in making a quick buck. THAT WAS NOT THE CASE HERE, the team from caliber was extremely professional and made sure everything that needed repair or replacement was done properly and according to the way it should be done for once it felt like the repair shop was on my side and worked to make sure my car was restored to prefect working condition. No corners were cut! I work on cars as a Hobby and I am very critical of work done to my car, i couldn’t find a single flaw and my car came back to me in better condition than it was prior to the insurance claim. There was a slight delay due to supply chain issues from parts suppliers but that was no fault of the caliber team. They even went above and beyond by working past closing hours to make sure my car was ready as soon as possible. Huge shout out to Kevin who was staying late on multiple occasions to re assembler the car. And another huge shout out to David the estimator who was extremely professional and was super easy to work with. Moving forward if mine or any of my family and friends vehicles need any body work it will be sent to this shop!!"

"Nice, friendly people but disorganized. I brought my vehicle in for a specific insurance repair (see photos) and the appraiser assessed ALL the dings and damage -rear bumper, roof, hood, etc.- to my car. What was finally assessed as an $1100 job was initially pegged at more than 4X that and led to the insurance company wanting to declare my vehicle as a total loss. Of course I contested the initial cost but it took much wasted time, then back and forth with Caliber Collision and the insurance company, and more than two weeks before the situation was clarified. Worse, because of Caliber Collision's "liability control issues" they could not do the repair based on the lower, final appraised cost. What a croc! Taking my car to be fixed at a different shop two minutes away by a fellow who is much more detailed in the way he's dealing with me. I live in the neighborhood and will discourage my neighbors from getting any repairs done at Caliber Collision in Falls Church, VA 22046. See the reply from the owner below. This person requests for me to send an email so the company can address my issue with them?! Whatever happened to proactively finding the person with the gripe and addressing their concerns that way? Really?! How hard is it to go back to your records over the past three weeks and compare my complaint to the other folks who decided to walk away from your repair estimate? I know the shop is busy but there cannot be more than a dozen customers in that same time frame who decided not to have their repair work done with Caliber. I question the integrity of the shop owner as to whether or not they will address my issue. Regardless, I will send the email with my information to the address noted. I'll also post an update after I hear from them. 7/26/2023 Update: I sent the email as sought in the reply from Caliber Collision. After more than a week, no reply to my email. The Falls Church, VA location of Caliber Collision likely did outstanding work for many previous customers. But not in my case and their follow up has been worse. I doubt this location has the courage to respond."