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DARCARS Volkswagen Fairfax Service Center
11050 Fairfax Boulevard, Fairfax, Virginia, United States
About the DARCARS Volkswagen Fairfax Service Center
DARCARS Volkswagen Fairfax Service Center is a premier car repair facility located at 11050 Fairfax Boulevard in Fairfax, Virginia. Our expert technicians are highly trained to provide top-notch service for all Volkswagen vehicles. Whether you need routine maintenance or major repairs, we have the skills and tools to get the job done right. Trust DARCARS Volkswagen Fairfax Service Center for all your automotive needs.
Photos of DARCARS Volkswagen Fairfax Service Center
11050 Fairfax Blvd, Fairfax, VA 22030, United States
Opening hours of DARCARS Volkswagen Fairfax Service Center
Monday:
06:30 - 19:00
Tuesday:
06:30 - 19:00
Wednesday:
06:30 - 19:00
Thursday:
06:30 - 19:00
Friday:
06:30 - 19:00
Saturday:
08:00 - 17:00
Sunday:
Day off
Reviews of DARCARS Volkswagen Fairfax Service Center
"Marcus was awesome! I would highly recommend car service done at Fairfax VW!"
"Easy to get requested appointment for oil change. Service completed on time. Noted they also completed a free multi point vehicle check, when I asked to see the results, the service advisor was embarrassed to find that the vehicle check had not been performed. He said if I had 30 minutes they could do it. I waited 10 minutes and seeing no activity, got my key back and left. This dealership was devoid of activity so do not understand the lapse in service."
"The service department is absolute trash. The technicians are completely incompetent and condescending. I was recommended a service that had nothing to do with my initial reason for bringing the car in because when I received my car back, the same issues persisted. When I went back the next day, they now say it was a battery issue. After paying $500+ for the first recommended service, they now quoted me for an additional $550+ to replace the battery! Apparently they didn’t see the battery as an issue the first time but after looking at it when I brought it back in the next day, the technician says that it was completely worn out… so why was this not caught the first time?! I should’ve only paid for one service which would’ve been the battery replacement all along instead of them recommending a service that I didn’t necessarily need at the time. I would NEVER service my car here again and the only reason I did take it to the dealership was because my tow company needed to quickly drop off my disabled vehicle from the middle of the highway and I figured it wouldn’t hurt to have VW Fairfax take a look - especially since I originally bought the car brand new from them. But please think twice before coming to service your car here. Kenneth is the absolute worst and does not know what the heck is going on with your car nor does he look like he seems to care. Mike, the service manager, seems to be willing to listen but doesn’t want to hold his people accountable for the screw up they did because it would make them look bad since the only thing I really needed was a battery replacement in the first place."
"I had scheduled an appointment and came a bit early to check in and do paperwork. Apparently making an appointment had no affect on how long it takes for an oil change. I gave them the benefit of the doubt though as only two people were ahead of me in the waiting area. Afters 2 hours of waiting I finally got a text with a link that was more paperwork for me to approve and sign. Originally I came for an oil change and key fob battery replacement. The paperwork/contract said I was to pay over $570 for a battery replacement for a key fob and $111.0 for an oil change. I was originally quoted $10.00 for a batter replacement. I refused to sign until the amount was corrected. I was told twice to just sign, that it was just a place holder and not the real price. NEVER sign the contract until it reflects the prices you agreed to. You will be legally liable for those costs even if they "don't really charge you that". After that I waited an additional hour and 15 minutes for an oil change. We are now totaled over 3 hours and I was early for my appointment. There were people the arrived after me that left before me and had some serious work done. Pros: they found that my car was low enough mileage for a discounted oil change, staff seems friendly, I saw an office puppy(highlight of the experience). Cons: Appointments seem pointless, wait time is horrendous, no clear directions on where to go or park your car for services, waiting room chairs are worn out and uncomfortable. In closing I was not going to give a review, but I was sent 3 different requests to give a review. It annoyed me enough to finally do it. Will I go again? Yes. But only because it's the closest dealer service center to me. Next time I just take a full day of PTO instead of a half."
"The service department is deceitful. They claimed to have checked items that i had brought my vehicle in for, and they did nothing except run diagnostics. The service manager claims the vehicle was taken for a test drive but the mileage was the same as when i dropped it off. so they charged me $200 and never did the work I initially asked for. And also tried to tell me that the VW maintenance schedule is wrong and I should be doing more (his reason why they tried to upset unrelated services such as tire rotation and alignment when again, not the reason the car was at the dealer). i do NOT recommend this dealers service department as they obviously lack ethics."
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