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Brake Squad Inc
12587 Fair Lakes Circle, Fairfax, Virginia, United States
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About the Brake Squad Inc
Brake Squad Inc is a car repair institution located at 12587 Fair Lakes Circle, Fairfax, Virginia, United States. We understand that your time is valuable, which is why we offer mobile repair services to save you time, money, and stress. Our professional technicians will come to you, so you can continue with your daily activities without the inconvenience of visiting a repair shop. Customers have praised our services, stating that our technicians are knowledgeable and professional. Contact us at 703-994-2773 or email us at info@thebrakesquad.com for all your car repair needs in the Fairfax area.
Photos of Brake Squad Inc
12587 Fair Lakes Cir Suite 604, Fairfax, VA 22033, United States
Opening hours of Brake Squad Inc
Monday:
08:00 - 18:00
Tuesday:
08:00 - 18:00
Wednesday:
08:00 - 18:00
Thursday:
08:00 - 18:00
Friday:
08:00 - 18:00
Saturday:
08:00 - 15:00
Sunday:
Day off
Reviews of Brake Squad Inc
"Could not be more pleased with the professional, convenient and transparent service I received. The Rep that worked on my vehicle was Dan. He showed me clearly what needed to be done which was less than I had anticipated having 43K miles, even though I don't ride my breaks. So that was a big plus, AND he found a key fob I thought i had lost to my Chrysler months ago! We all know how expensive they can be. All in all though, Dan was professional, courteous, expeditious and as mentioned, transparent. What more can you ask for? Great Job ! Will be using them again and recommending them to friends. Thanks."
"I haven’t actually used the Brake Squad as a service, however I did get a flat at midnight a few months back, and the owner Joe just so happened to be the one to pull over and help me out. He was informative without being condescending, had just about every roadside tool a person could need, and the best attitude I’ve ever seen in someone helping another on the side of the road. When I’m in need of new brakes, I’ll definitely be giving the squad a call."
"***Updated Review 1-12-2024: After initially leaving my review below, I was thoughtfully contacted by Lisa, Operations Manager from The Brake Squad. She asked me to give some more details to my experience, and then insisted on making things right. Not only did she offer to the original price quote, she provided me with additional information related to the part quality and service requirements. I am extremely satisfied with their service and would absolutely do business again and recommend The Brake Squad to friends and family. 5 stars for the great installer, and the company that stands by it's word and work. Original Review: Up front, the installer, Dan, was really nice and the work was completed. A few reasons for the lower rating. First, I was quoted the same price twice, one with just the make model type of the car, and then with the actual Vin. When Dan arrived, he immediately said I was quoted too low of a price and blamed their receptionist. So he said he would have to add $160 to the front and rear break pad replacements. In total, front and rear pads were $400, which I could have ordered same for $160. But it's okay. I'm more upset about the multiple misquotes. Then with labor and tax a front and back pad only replacement was $760 (labor and tax in this number). I was quoted $1550 for pads + rotors. I initially went with Brake Squad to save money, but the Audi dealer wanted $1700 for pads and rotors, with higher quality pads and rotors, a brake line flush, and a dealer warranty. No savings here. Finally, it was said it would be a 1 hour job but took almost 3. 2 stars for Dan being great and having convenience of not having to go to a shop or dealer. -3 stars for time, price and party quality, and questionable upmarked price on the spot"
"The job eventually was done, but it took some effort. Pros: Easy scheduling Cons: Pushy technicians, not on your time, required secondary visit to fix their error, charged for their mistake I got my calipers and brake pads replaced. Calling them and scheduling a technician to come out was very easy. The day of, the technician called and stated they would arrive earlier than the scheduled time. Luckily I was available earlier, so didn't mind. The work seemed to go smoothly and the technician gave me my keys back and told me everything was good to go. I tried to take my car out that evening, and thankfully I was going very slowly to test the brakes. The brakes were completely unresponsive and "squishy". I had to slam my brakes down hard to get it to stop. I called them back the next day and they stated they would send a technician out the following day. It was clear to me that they did not flush the brakes properly and air was introduced. Though it's not necessary, it is advised to flush the whole brake system to prevent something like this, especially with the rear brakes. The new technician arrived over an hour before the scheduled time. I tell him that I am in a work call and am unavailable until the agreed upon time. He pushes me to meet immediately and states that he just needed my keys. So while I'm on a call, I have to rush out to give it to him. This was incredibly unprofessional and inconvenient. He then proceeds to tell me that he had come to help the previous technician on the original repair date. And that he did not believe me about the issues with the brake responsiveness. I tell him to hop in the car and to try it, and only then did he believe me. He still seemed to firmly place the blame on me for god knows what I did. I expect this to be a free "fix" of their issue. He then proceeds to try to charge me for a full brake flush. After much back and forth, he says he can do me a favor and charge me for half. Mind you, I am still in a work call and have no time for this. I hastily agree to that, even though this seems completely unprofessional and I am being taken advantage of. My experience with the second technician and being charged for their mistake made this whole experience sour."
"Brake Squad replaced my rotors, break pads and other am very pleased with the work. The technician arrived on time and said it would take about a little over an hour. Work was done on time! Much better than taking it to a shop where it would take all day. I will use Brake Squad again for all my brake work!!"
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