Fries Garage

"My husband and I bring all our vehicles to Fries, and if you're looking for great work done in a timely manner, then you should too."

"After taking my deceased father's truck for an inspection for my mom and being told it needed a bearing, brakes, and rotors, I took it to a "trusted garage" (Fries) who said brakes and rotors weren't needed. They said the brakes and rotors were fine and passed the inspection. A couple of months later, the ignition locked up, so I towed it to Fries. I also asked that they look at the check engine light and a squeak that was coming from the rear of the truck. They called and said the ignition was $600 so I said ok. When the truck was ready, I found out they hadn't looked at anything else. It took multiple calls to get that done. Nothing was authorized. During this time, they continuously called my husband despite us both asking that they call me. They called me only a couple of times, and when I called back I left a voicemail. I never received a return call from any of my messages. Two days ago, I received a call stating that the calipers needed replacement, so I assumed that was the squeak. I was told it would be $2,700, which I did not ok. Today, I called to say that I would be picking the truck up and would pay the $600 bill. At that point, they informed me that the bill was over $2,000 because they had replaced the brakes and rotors, claiming that my husband had authorized it, which I knew to be untrue. The employee even admitted that my husband had said he would not authorize repairs. He told me he would find out who authorized it since it appeared to have happened while he was on vacation and he would call me back. Knowing I could not actually expect a return call, I got in the car with my husband and drove to Fries. When I arrived, I explained to Billy that I had come there to avoid getting swindled by a shop I didn't know when I was told the brakes and rotors needed to be replaced in the not-so-distant future, and that Fries had (upon passing my dad's truck in the safety inspection) had agreed that this was unnecessary. I asked why this work was suddenly authorized and done without my knowledge at all when just a month or so before Fries had told me it was unnecessary, and I had take the truck in for an ignition problem and simply asked them to look at a few minor things. He explained that he could make a call to see if there was anything they could do on the pricing, but that he would have to call me and I could not take the truck then. I asked him to call someone right away, because I was not leaving without taking the truck as it had been almost a month. When Billy walked in the back, I was surprised to see him followed by Gene, the owner, who apparently was onsite not requiring any call back. When Gene came out, he immediately informed me that my husband, who he did not know was in the car, had authorized the work before telling Billy that he was uncomfortable authorizing anything because it wasn't his vehicle, but my mother's. This obviously made no sense, so I called my husband in. My husband informed them that no such thing had happened. Had Fries simply admitted to the mistake and attempted to make some kind of concession, I probably would have been fine. I work in the service industry myself, and I understand these things happen. Instead, my husband and I were essentially called liars, and I was told that it was my fault that the vehicle had been there for so long because I didn't answer my phone. They had no excuse for constantly calling my husband instead of me, and for not returning any of the (at least six) voicemails I had left, or the call I had made directly with a human being last week. I was told that I was not leaving with that truck unless I paid the bill they claimed was due. Once I realized I was being held hostage, I will admit, I went COMPLETELY off (not sorry), at which point the owner's wife felt the need to say that her husband was no liar (again insinuating that my husband and I are), and further stating that if I didn't like it, I could just take them to court. I had to truncate this for space, but you get the idea. I would never recommend this place."

"Just went in for a state emissions and safety inspection. Excellent, prompt, professional service. I will go back."

"I couldn’t go to a repair shop cause I didn’t have extra. So when I finally did go the other shop want an appointment and leaving car there, which is my only transportation. The shop took my car in and test drove it. It turns out where I last took my car, the lug nuts where loose.I am grateful to these guys. Thank you a million times."

"Avoid this place! They kept my car for 2 weeks sitting on their lot, without even checking to see what was wrong. I heard excuses like the staff was sick. For 2 weeks? I did not harass them because I was afraid they would do something bad to my car. The service manager [I guess] told me he would do several things to try to find out what was wrong. He told me my repair part would be $400.00. On my receipt the part price was $298. He seemed to manipulate the prices he finally charged me. Total labor was about an hour but the price remained at $1,000. I had to pay it to get my car back. It was there a total of 3 weeks! Avoid this place."