NOVA Collision & Auto Service Center

"Brought it in for body repair in the front drivers side. Engine was fine with only 70k miles. After the body repair was complete was told it needs sparkplugs and coils replacement. Now it runs very rough. Never had that issue with the 5 Hyundais we’ve owned. Don’t believe it’s a coincidence as it Doesn’t make sense. Manager said just ‘timing’. Will never bring my vehicle there for body repair."

"Needed a small repair and NOVA Collision came through with the lowest quote and did a perfect job. Almost impossible to tell there was damage, and the paint was blended perfectly. My car was washed, polished and vacuumed when I picked it up. I highly recommend them and kudos also to my account person Douglas P. If nothing else, spend the $20 (if not going through insurance) and get an estimate. NOVA Collision must be one of the bigger repair shops in the area, so they can also turn around your vehicle quickly (important if your insurance doesn't have unlimited rental car reimbursement or you just need your car back ASAP). Initially, I went to two other collision centers in Arlington and Fairfax that were closer to my home and told them that I was paying out of pocket. First time getting estimates, and both were within 10% of each other, so I figured they were about right. I had actually called NOVA Collision as well but they were the furthest away and also have a $20 fee to provide an estimate (I didn't want to pay that). Two weeks later, I decided to go through insurance for my repair and NOVA Collision was one of the centers listed by my carrier. I called for an appointment. This time no $20 fee since it was an insurance claim. Douglas reviewed my car and provided a quote that was about 20%-30% lower than the two earlier quotes I got. Douglas didn't include any bogus work requirements that the other shops claimed was necessary."

"I was very impressed by the level of communication from the front desk to the estimator. I received text updates through the service. The work was done in half the estimated time and it was a nice surprise to pick up a fully detailed car in addition to the repair. I will keep NOVA Collision Center in mind for future needs!"

"My visit with Nova went so smoothly, it was unbelievable. I was waiting every day to find out what was going to go wrong, since everything was going perfectly right. They handled the up front customer service exactly the way I would if I were back in customer service - in other words, the way I wanted to be taken care of. Every time I came in, my wait time was less than 5 minutes. They then took me with them to assess my car's damage and didn't write off any damage to something else - this was new to me as I've dealt with another collision center who would do their best to explain away anything to potentially other causes that never happened. These guys even left my ticket open to finding anything else wrong once they got my car opened up, just in case they missed any internal damage. In the end my radiator had been damaged in the accident as well. I would've had to pay for that out of pocket in the future had they not worked hard to catch it. It was a genuine relief to work with them. They share a building with a very chill group of enterprise rental people, and I thoroughly enjoyed renting my car with them as well. All in all, seemless and my car is basically brand new. All from hitting a deer. Will come back in the future if I need more body work done! Shout out to Eric K. for his tireless efforts to make me a happy customer!"

"I had a simple but difficult issue with my vehicle. I called all over and nobody was able to squeeze me in until I reached out to these guys. Their front desk workers were very respectful and helpful even though they were busy. The (I assume) manager was attentive and decisive. They had a worker quickly address my need and the issue that had taken me 3 hours to attempt and fail to fix they were able to resolve in 20 or 30 minutes. Expert work and great service. Would highly recommend."