Southern Auto Group

"Watch out for this Southern car on interstate 64 East in New Kent. He ran us off the road then was weaving through traffic at over 100mph, very dangerous! Jan 27th at 430pm"

"Made appt for oil change and getting inspected, manager called, hopefully things will get better.friday appt at 9am, insp and oil done by 10:20. Things looking up"

"Great service changed oil, security update and tightened under cover panel in great time and great customer service thanks."

"11/21/23 Typical canned response from SAG. See attached photo of sales sheet presented to me. **************************** "Buy a vehicle somewhere else" This review is specifically for the Southern Auto Liquidation Center off of Military Highway, and the salesperson named 'Moose' as well as the follow up from another SA location. (during the end of October and early November 2023) There was a used vehicle (2010 or 2011Kia) my son and I were looking at. Moose came out to introduce himself and we had a brief discussion about the price. He says that all used vehicles have Etching and Lojack added and that those add-ins were NOT negotiable and REQUIRED by the dealership. No thanks; those add-ins added up to almost $1,200 on top of the vehicle price (which is already high because it's still a seller's market). If a dealership does business this way, RUN AWAY! --- Etching ($599): you can find a kit for $20 on Amazon and some police stations may do it for free --- Lojack ($699): if it can be installed, it CAN be uninstalled I then found a 2010 Honda Accord and it happened to be at the SA liquidation center as well (so I wanted to see how they would handle this one). I spoke to a rep on the phone and she sent a sales-sheet to me for review, and it had the following add-ins: 1) Etching $499 (as you see from above, Moose said it was $599 for the Kia) 2) Lojack $699 3) Commodore Pkg $995 (this is a paint and fabric protection) (and for a 2010 vehicle???) I countered on the Accord (and also asked them to remove the add-in costs), and they agreed to remove them. Surprise, those costs ARE negotiable! But in the end, they were asking too much for the vehicle. So based on this experience, you can see it wasn't just 'Moose'. It's the way Southern Auto Group does business. The way they do business just reinforces the long-held perception that car dealers are not honest and/or fair. It's a WIN-LOSE way of doing business, and the customer will lose every time. Is the inclusion of those add-ins predatory? On some level, I believe it is. If it's presented as 'REQUIRED' by the salesperson, a lot of folks would just accept it. I'm not against profit at all. It's why businesses exist. A 'reasonable' profit is totally acceptable, but Southern Auto Group is unreasonable. Shop somewhere else for a vehicle. There are much better places and better business cultures to work with."