Firestone Complete Auto Care

"Its been 2 weeks and 3 different companies to finally get a solution and 5200.00 later. It all started at this firestone . I have a 6 inch lifted truck for reference paid for a lifetime alignment both alignments didn't last a hour and told counter person both times. Manager Shawn attacks me on phone cause he supposedly not suppose to even do my truck . So firestone takes your money can not perform the work then yell at you because u gave them money to perform work u didn't know they didn't do. So to cut out the middle man since there not mechanics and i did not know that. i used were they send there trucks for turned out even worse . Finally took to a real mechanic shop turns out inner and outer tie rods and idler arm were bad. Please if your having suspension problems save yourself the hassle they are uniexperienced. proffesion diagnosed and fixed in just a few hours what took them 2 years to never figure out"

"Robert provided excellent customer service, I had an issue with some work that was done, Robert scheduled my appointment for the same day, got me in and out in 10 minutes. I left happy. Thank you very much for your assistance, Robert."

"The Greenbrier Chesapeake Firestone Team provided me with Outstanding Customer Service. The team was very efficient and very fast in completing the service requested. The team started servicing my vehicle early and completed servicing my vehicle early. Thank you very much for the consistent professionalism. Best regards Torilus Ward Commander United States Navy Retired"

"I had a very pleasant and positive experience - I was advised as to what my vehicle needed for a positive state inspection and they took care of the issue with a brake light."

"Store Manager Shaun gave excellent customer service. I came in with an urgent tire repair situation while enroute to my Thanksgiving destination (the beginning of an 8 hour road trip). Shaun got me in very timely, tire was evaluated and repaired within the hour (even with how busy they were). We were pleased that we chose this Firestone location for service."