Jiffy Lube,

3102 Western Branch Boulevard, Chesapeake, VA 23321

"Great customer service as always the gentleman there are very pleasant professional and always get the job done thanks for always providing excellent service:)"

"Good evening, i use this service twice a year for 2 or 3 years. They vacuum my car this time. Was much needed. Thank you churchland jiffy lube."

"I was in town visiting my sister for the New Year. I needed a oil change, tire rotation and windshield wiper change. I am very disappointed in the the service I received. For starters I was there for at least an 1 hour and half receive the worst service. I get ready to come back home the next day and noticed i was missing a lug nut off tire and started looking at all the tires and noticed that several of my tires had mismatched lugs on tires. I was already informed when inquiring why it was taking so long that and I wss informed everyone had called out of work and the only person available was a new new person. My windshield wiper flew off , my car is shaking and on top of this I have greasy hand prints several places. I was almost an hour late for work last night because I had to get someone to bring me lug nut for tire before attempting to drive home 3 and 1/2 hours away. I call shop this morning to report my issues by the same person that waited on me Sunday. I informed her I didn't want to talk to her to please give me another number or person to talk with She refused. She had the nerve to tell me in order to get refund I had to drive back to show my car along with my receipt . I explained no need to drive back I have taken pictures and I needed to speak to someone now. She continued to refuse and go as far as saying the phone was breaking up. I will find out the owner I would like to express my concerns. On top of all the above I had a $100.00 gift card that was not able to use. The only reason I went to jiffy lube. I paid more for an change for my Kia than I do for my Lexus. I very frustrated and angry. I will reach out to Better Business with my concerns. I could have easily been injured and I could have injured someone when my windshield wiper flew off. I need assistance with my concerns ASAP."

"Garney was the kindest, most polite mechanic I've ever worked with! I was done with the full oil change and lightbulb replacement suggestion in about 20 minutes from the time I pulled into the parking lot. I went down the street to pick up the ordered light bulb, and the guy there helped me replace the bulb! Great experience, thanks y'all!"

"The replaced a battery for my car that no one else would touch because of the overlapping piece on my battery. Went to 3 different places before here and they we able to do it with no problem and in a timely manner. Price was acceptable. My dealer would not be able to see me until Sept 7 with was a whole month away for a battery replacement. Jiffy lube saved my day."