Western Auto,

5813 George Washington Memorial Highway, Grafton, VA 23692

"The company I work for takes our work vehicles here anytime we need service on them and we are always so pleased! So yesterday I took my personal vehicle up here for an oil change. My car feels like it runs so much better! They even told me about a task to take care of to make sure I pass inspection in March! They went above and beyond for me! I will ALWAYS recommend Western Auto to anyone I can!! Thanks so much!"

"Fast, efficient, cheap! Wife’s vehicle had a bad tire leak. Turned it in! Before I could get home was told to return. It was done. Huge U shaped nail removed and patched! $25. Beat that quickness and price anywhere else!!!!!"

"I usually go to Graftix for my inspection but I’ve been turned away so many times due to the lines that I decided to go here instead. It was easier as they have a parking system they use with numbers for your turn. You have the option to wait or leave the vehicle. I was able to get it back that morning. The gentleman here were professional and nice to do business with. Old school feel and you could tell by watching their interactions that they get the job done and aren’t scheming people. I liked my experience and plan to return here next year again."

"Do not make the mistake of bringing a vehicle here to be inspected. I can't speak to their workmanship, but to describe their inspections as "overzealous" would be putting it lightly. I HIGHLY encourage you to read other reviews that note this kind of behavior as there are many. Their front desk staff are very kind, and easy to talk to from my experience. Safety elements of a vehicle are important to have maintained and repaired, I fully understand that. However, this place has a reputation for finding one or two completely valid reasons (not arguing this at all) for failure and then hunting for multiple other items to "fail" in separate inspection categories. I hadn't really put much thought to the reviews that noted this kind of behavior and wrote it off as people just complaining that their car had to be repaired. After reviewing the failed categories on my vehicle today, I was surprised to see some of the failure reasons. One of the more interesting notes listed that the tie-rod end needed replacement, which is surprising considering it had been replaced 6 months prior and had been validated by other shops before taking it here. The only thing it even has on it is some surface rust on non-painted areas which is completely expected. Picture of the tie-rod in question is attached."

"Service was awesome. I installed a leveling kit and needed an alignment. They did the alignment and relearned my TPS. I always recommend Western Auto."