Priority Collision Center Newport News

"I had my first deer incident ever. I dropped my car off duct taped on front bumper with salt all over my car from winter weather in Ohio. I wasn't able to wash her because of the bumper damage because I was afraid it would cause more damage. When I picked my car up a week later, she was not only repaired, but washed, waxed, and vacuumed. I choked up and got tears in my eyes she looked so good!! These people are amazing at this shop!! I can't say enough!"

"I am sending this on behalf of my mother. This is what she told me about this company. On April 14 2023 my mother drop off a White 2017 Honda Accord to priority collision in Newport News. She is still waiting to get her car back. She has been give several dates of when her car would be ready but every time she comes to get the car they tell her they need more time because they are waiting on a part. This type of service is very Unsatisfactory. My mother would like to be contacted by a supervisor"

"Our company took our vehicle here for repair from a minor accident. Just the front grill of the truck required repair. I Just want to stress this wasn't a major accident. We dropped the vehicle off on 1/23/23 and were told that the appointment was scheduled further out so they could get the parts in and the time in the shop would be less. That was a lie!! We are currently 2 1/2 months, and the vehicle is still there. Every time I call there is some kind of issue. 2 weeks ago they said it would be ready the following week. Called that week and it needed another week apparently waiting for a part to come both times. So, you schedule the appointment to make sure the parts are there but you in fact don't have the parts. I will NEVER take a vehicle here again and I will tell everyone about this experience."

"Although my parts took time to come in Priority was expeditious in my repairs. They understood I was paying out of pocket for a rental car and did their best to meet the 5-day turnaround time for my vehicle. Customer Service was polite when with my impatience and it was appreciated. They did an awesome job with my vehicle from the minor damage accident. I would recommend them."

"Went to Priority Collision Center to see about a self estimate. I was greeted immediately with a friendly and courteous staff. My appointment was at 11 and Darryl Liechti walked out on time to greet me. He looked over my vehicle and explained my damages in full. He gave me an estimate and told me most likely what would be the immediate response of the insurance company. As I was about to leave Darryl offered me some free collision wrap to keep my trunk closed. Although I didn't get anything done here, this is how a business should run. Thanks Darryl!!"