Rite Aid 2305 Oaklawn Boulevard, Hopewell, VA 23860

"Stay away from this pharmacy at all costs. They’ve messed our prescriptions up in the past, but were easily corrected so we overlooked it. This time, however, the pharmacist made a mistake that’s made it impossible to get my medication for a few days. I’ve already switched my medication to Walgreens because of the issue. The pharmacist tried to put blame on both the insurance company and my doctors office, which resulted in formal complaints being filed with the Rite Aid corporate office. The pharmacist even went so far as to tell my doctor’s medical assistant that I can no longer have my prescriptions filled at this location. I’m almost certain I was treated this way because the medication is an ADHD medication that’s a controlled substance. Never come here."

"If I can give a 0 rating, I would. The pharmacy is not helpful at all. I went here to see if I can fill my prescription that was sent to the other rite aid down the road but their pharmacy is closed today. I went back twice or trice to talk to the male guy at pharmacy and all he said was he can’t do anything about it and I should just wait for the other pharmacy to open tomorrow when I politely told him that I needed this prescription today. I won’t recommend this pharmacy at all."

"I called at 1:10pm on Sunday. The recording said that lunch starts at 1:30. Phone went off the hook. So, I called after work. 5:45pm. Recording said the pharmacy closes at 6pm. I thought I was in luck. Phone went off the hook. I hung up and tried again 1 minute later and the phone menu did not start. No answer. These people value take breaks and close before they are supposed to. What's the reason a person cannot call during business hours?"

"Not even a one star. Me and another person stood in line for 15 minutes waiting on our prescription. As soon as it was our turn, we were told that because it’s 7pm, we couldn’t get our prescriptions. They just helped 4ppl in front of us. The cashier was smug in her response. 7/5/23 @ 7:01pm. If that was the case, they could have told us while we were waiting that because of the time to come back but no they watched us wait. Very disrespectful and not a good look on your business. Whoever worked your pharmacy during this day and time was very unprofessional and for that I’m switching pharmacies!"

"When they tell you that your meds aren’t covered, be sure to check with another pharmacist. I called today and the woman told me that my insurance didn’t cover it. I asked her to check my other insurance and let her know that I have 2. She said neither of them covers it. Distressed I asked her “is there anything they can do?” She raised her voice and said “MAAM YOU HAVE TO PAY FOR IT!” I’m glad I didn’t listen to her. I called my insurance and they notified me that she never even ran my insurance and that it was covered. Called back and a completely different, far less rude pharmacist told me that it is indeed covered. Somebody is going to mess around and pass away with all the misinformation. Please do better! This isn’t the first issue I’ve had with them. Even down to not giving me all my medication that I was prescribed, missing pills etc. I’ll most likely switch to the other location."