Hancock's Service Center

"Brought my car in for an oil change and state inspection. I had two problems that I needed them to give me an estimate on. I was told diagnostics are $90 per hour and that if it takes half an hour, $45. I was under the understanding that it’s an hourly fee because that’s what I was told. My appointment was at 11 and at noon, they called me with the estimates for repairs. The bill was $300 because each diagnostic is set at an hourly fee (something I was not made aware of). I failed inspection because I was told that my brakes were bad, and that my rack and pinion was leaking. I got a second opinion from two different mechanics. My brakes were replaced less than a year ago and were good, and my rack and pinion is electric, and therefore doesn't leak. GET A SECOND OPINION IF YOU TAKE YOUR CAR HERE!!"

"Been here a few times for putting new tires on and they always service my car quickly. They're honest and I've always seen friendly interactions. They'll always take the time to explain what's going on and make sure your vehicle gets what it needs."

"I post this same message below a few days ago and the owner had it taken down so I'm posting it again also I noticed that there are new reviews right after I had posted mines. the message is very similar which is a huge indication that I'm telling the truth and he had someone set up a similar message to make himself look better Don’t go here. These people are dangerous they loosen the nuts on my tire rods during an inspection just to make a profit, they told be it was installed wrong. I haven’t had them done in years. They told me i needed to get it done right then and there or not to drive my car. I took my car to Pep Boys because I was there a few months prior and they show me what the problem was and fixed it for free. The sad part is the loosen nut could have came off from Hancock to Pep boys because it was just done but I didn’t think it was that serious because I had been driving my car forever. Pep boys said a pot hole would have took my tire clean off, that’s how bad they set me up. My baby car seat in the back. I do not recommend going here, They wanted to charge me $377 and for me to leave my car there all day, however I paid Pep Boy’s $38 to inspect my car and they fixed it for free within minutes . If I could give them zero stars I would"

"I would first like to say my family have been going there since Dean's father ran the shop and have always trusted them. That being said, I had my vehicle dropped off last night. I called and was informed that they were very busy and they may or may not make it to my car today. I called back just before 5 to find out if they had made it to my car. I was informed they were unable to "finish" my car leading me to believe they started on it. I asked what was wrong with it as I received no call about a problem or price to fix it. I was told to call back in the morning as she can only focus on the customers she is serving at the gas pumps. It shouldn't have been too much to ask if I minded being put on hold or to call back in a few minutes to give her time to find out what the paper work says or if they even had my car I pulled into a bay or not. Customer service should be number one for both the customers gettng gas and the customers that have been waiting all day on a repair that still hasn't happened."

"Their pumps are ancient outdated pieces of junk. Also and I'll post a picture and you can do the math but I pump when the prices said $2.35 on the sign and it actually worked out to be $2.66 after I did the math by calculating how much I spent versus how many gallons I got. Also you can't just give him a credit card and fill up because their system is so old you have to stop on the amount of money or it will go over. Also you have to go back in if you don't pump as much and have to get your money put back on your credit card it's very inconvenient shop elsewhere."