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Big O Tires
7301 Staples Mill Road, Richmond, Virginia, United States
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About the Big O Tires
Big O Tires, located at 7301 Staples Mill Road in Richmond, Virginia, is your go-to destination for all your car repair and tire needs. From flat tire repairs to wheel alignments, tire pressure checks, and snow tire installation, we have you covered. Our expert technicians also specialize in brake inspections, battery testing and replacement, oil changes, and routine car maintenance services. Whether you need your shocks, struts, or CV joints evaluated, we will ensure your ride is smooth and safe. Visit us for legendary service and get back on the road with confidence.
Photos of Big O Tires
7301 Staples Mill Rd, Richmond, VA 23228, United States
Opening hours of Big O Tires
Monday:
07:30 - 18:00
Tuesday:
07:30 - 18:00
Wednesday:
07:30 - 18:00
Thursday:
07:30 - 18:00
Friday:
07:30 - 18:00
Saturday:
07:30 - 16:00
Sunday:
Closed
Reviews of Big O Tires
"Ben was the best thing to happen to this shop. Since he left the shop is terrible. I went for an alignment they stated that they could not align the car due to a bend in the tire rod. I made an appointment to come get all issue fixed, because I did not have the time that day. I told them that for insurance reasons I needed pictures of the damage. They appeared to not understand what I was saying to them by the puzzled looks on their faces. They then take the car under 20 minutes they call back stating they do not see the damage they stated I had and the car actually had no issue. So, basically they tried to scam me out of $300. If I never stated I needed pictures I firmly believe they would have “fixed” the issue that was not there. I’ve been a customer for 6+ years and they have definitely lost me as a customer! Poor communication and customer service, especially the front desk man."
"I came in 30 minutes before they closed and the man LOOKED at me and proceeded to turn the lights off and locked the door. Once he did that, I called the store phone and guess what? NO ANSWER. I promise you this place will NEVER get a penny from me. Y’all need to do better or hire people that actually want to work!!"
"Always an outstanding experience here. My wife and I have been using them for 10 years. Honest, reliable, comparable prices. My last trip there they disposed of my bad tire (after showing it to me) because it was shredded on the inside, my fault because I drove on it flat. Put the spare on and didn't charge me anything, I didn't have a new tire put on by them at that time because they didn't have the tire in stock and I wanted it installed that day."
"There’s so much to say but I’ll keep it brief. After being a long time customer of this company, they falsely diagnosed one of my vehicles saying that it needed a new transmission when the reality was that there was a minor mechanical issue. The owner (Sayid) apologized and they did the work for free. Fast forward to today, a simple state inspection was performed and they claimed there was an exhaust manifold needing to be replaced. 2300 dollar quote for the work. This was found to be untrue. There unfortunately is no accountability for the lead technicians at Big O tires. They continue to mislead customers as they service vehicles knowing that many customers cannot refute what they are recommending. I cannot recommend them ever again to anyone. Avoid at all measures."
"Best experience ever! Clay and Kye were wonderful. I came in to get new tires and an alignment. I didn't feel pressured and couldn't believe how efficient they were. Even one of the owners came out to talk to everyone waiting. I think his name was Hank. I highly recommend this place. They definitely do things differently! Thanks Big O!"
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