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Kroger Marketplace
9351 Atlee Road, Mechanicsville, Virginia, United States
About the Kroger Marketplace
Kroger Marketplace is a one-stop destination for all your shopping needs in Mechanicsville, Virginia. Located at 9351 Atlee Road, this institution offers a wide range of services including a bakery, florist, grocery store, health products, liquor store, and more. Whether you're looking for fresh produce, a bouquet of flowers, or a bottle of wine, Kroger Marketplace has you covered. With a focus on quality products and excellent customer service, this establishment is a go-to spot for residents and visitors alike.
Photos of Kroger Marketplace
9351 Atlee Rd, Mechanicsville, VA 23116, United States
Opening hours of Kroger Marketplace
Monday:
06:00 - 23:00
Tuesday:
06:00 - 23:00
Wednesday:
06:00 - 23:00
Thursday:
06:00 - 23:00
Friday:
06:00 - 23:00
Saturday:
06:00 - 23:00
Sunday:
06:00 - 23:00
Reviews of Kroger Marketplace
"Purchased chicken on 1/8/24 and it was DISGUSTING. I usually get Koger chicken because it’s so good but the NEW recipe being used is horrible. Chicken is bland with no seasoning at all. PLEASE GO BACK TO ORIGINAL RECIPE!!!!!! No flavor chicken ain’t it!!!!!!!!!"
"Store prices are too high. Stock can be poor because of the demand . Digital coupons are problematic and hard for seniors . Signage is purposely confusing. Staff work really hard because of demand . I find good mark downs here, but don’t not like to the gimmicks that Kroger now uses to harm their shopper’s experience. You have to be in the store longer because of coupons and signage. This is not fare to senior who do not have a computer. Look at your receipts pricing can be an issue. 10/31/23 ***I ask Mrs. April for price assistance because this stuff was in the basket reduce. This was in the department she was working in."
"I like to shop at Kroger Marketplace in Mechanicsville. This store is close to major freeways and easy to get from Ashland, where I stayed. The produce section seemed to have shortage of products. Otherwise, this is a nice grocery store to shop on weekend."
"This is a nice Kroger, especially since the recent reno. It has a pharmacy with a good team and a Starbucks inside. The store is generally well stocked and neat in appearance. Employees are usually attentive and cordial. Parking is easy. They've recently switched to adjustable, electronic price tags that are likely convenient for the store (hello rampant inflation) but are annoyingly difficult to read. The major drawback of this and most Kroger stores is the self checkout. They never have enough lanes open, don't have enough "big" stations with belts (2 at this location) for customers making large purchases and the equipment itself is very sensitive requiring frequent attention from staff (employee Marshall is notably kind and calm). Kroger usually has 1-2 cashiers thus shifting most customers to self checkout. I get it but finish every visit frustrated because Kroger expects customers to do the work then doesn't give them the tools to do it well. For this reason, I've switched most of my shopping to vendors other than Kroger but would return if they ever address this problem."
"I recently had an unfortunate experience during my visit to the Kroger store located near my home. As a dedicated shopper, I have frequented this store for some time due to its convenient proximity. However, my most recent visit left me greatly disappointed and frustrated. Upon entering the store, I gathered several bags' worth of groceries, excited to take advantage of the advertised sales and promotions. With my Kroger card in hand, I proceeded to checkout and completed the transaction. However, the disappointment came to light only after I had loaded my vehicle and was about to leave. It became evident that the sales and discounts, which I had anticipated from using my Kroger card, were not applied to my purchase as expected. Seeking resolution, I promptly returned to the store and approached the Guest Services counter. There, I was met by Trinity, a representative of the store. I explained the situation to her, detailing the discrepancy between the expected discounts and the actual transaction. To my astonishment, Trinity appeared perplexed and unaware of my prior interaction with her. This was surprising, as I had just spoken to her moments before at the checkout. Regrettably, the situation escalated further. Trinity informed me that in order to rectify the error, I would need to unload my car and bring all the groceries back into the store. This unexpected request was already an inconvenience, but what followed was truly disheartening. Trinity instructed me to meticulously retrace my steps throughout the store, taking photographs of every individual item, and subsequently be re-rung at the checkout. This cumbersome process was estimated to consume an additional 30 to 45 minutes of my time. As someone who values efficiency and values their time, this entire ordeal was undeniably frustrating. What should have been a routine shopping trip turned into an ordeal that wasted a substantial hour of my day. It's disheartening to realize that a store which is conveniently located, and which I have patronized regularly, could provide such a disappointing customer experience. In conclusion, my recent visit to Kroger left me with an unfortunate impression. The failure to apply the expected discounts and the subsequent ordeal of resolving the issue was an inconvenience that I did not anticipate nor deserve. The lack of seamless customer service and the additional time wasted has led me to the regrettable decision that I will no longer be shopping at this particular Kroger store. It is a shame to bid farewell to a store so close to my home, but I believe that a higher standard of customer service and efficiency should be expected and upheld."
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