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Party City
5522 Leesburg Pike Service Road, Falls Church, Virginia, United States
About the Party City
Party City is a one-stop shop for all your party needs, located at 5522 Leesburg Pike Service Road in Falls Church, Virginia. From festive clothing and costumes to delicious food and home goods, Party City has everything you need to throw the perfect party. Whether you're celebrating a birthday, holiday, or special occasion, Party City has a wide selection of products to help you create a memorable and fun event. Visit us today and let us help you make your party dreams a reality!
Photos of Party City
5522 Leesburg Pike Service Rd, Falls Church, VA 22041, United States
Opening hours of Party City
Monday:
10:00 - 20:00
Tuesday:
10:00 - 20:00
Wednesday:
10:00 - 20:00
Thursday:
10:00 - 20:00
Friday:
09:00 - 21:00
Saturday:
08:00 - 20:00
Sunday:
10:00 - 18:00
Reviews of Party City
"Party City's focus on process seems to have overshadowed the importance of customer experience. When I called ahead to check if a specific item was in stock, the customer representative suggested I place an order online. However, since I was planning to visit the store anyway, I decided against it. Upon arriving at the store, I noticed that the item was cheaper online and requested a price match. Unfortunately, I was informed that the price was only available for online orders with curbside pickup. It is disappointing that Party City did not honor the price match from their own website, especially considering that I had taken the effort to call ahead, drive to the store, and physically locate the item on the aisle. The difference was just $1, and it would have been a gesture of goodwill to accommodate the request. This experience has taught me that it's more convenient to purchase items online and opt for curbside pickup to ensure the best price. Furthermore, even if Party City believes their prices are competitive with online retailers, I discovered that the item was still priced higher even for the online purchase. Had I known that Party City would charge me even more, I would never have visited the store in the first place and would have instead ordered from a reliable online retailer like Amazon. By enforcing this standard and not offering competitive pricing, Party City risks losing customers who are seeking convenience and affordability. I hope Party City takes this feedback into consideration and works towards improving their pricing policies and customer experience. By doing so, they can regain the loyalty of their customers and provide a more appealing alternative to online shopping."
"I visited Party City today to purchase some balloons. I always go there balloons; however, today I felt really bad at this location. There was only 1 employee working which had to blow up balloons & work the register at the same time. Major shout to Sarah for holding it down. But, bad management for only having 1 employee working in a store that is approximately 20K square feet."
"Ok, dating myself, but yeah I can order online...but, sometimes you want it, or need it now! Needs a few things for a birthday and wife for school. Stopped in, found it, and had some extra fun looking at all the party stuff too! Easy to get to, enough parking-just watch all the crossing traffic at this particular location!"
"We ordered two separate balloon arrangements for two kids (one baby shark, one birthday themed). We got an email saying the baby shark arrangement would be missing 3 balloons because they were out of stock. This was fine and they credited back the cost of the missing balloons. Balloons were delivered on time, but the arrangements were all mixed up. One was just 6 plain colored balloons, and the happy birthday and baby shark Mylar balloons were bunched together. I had to take both arrangements completely apart and reassemble them myself. And one of the silver star balloons was under inflated and sad looking. Overall, a sloppy and unimpressive effort on the store’s part."
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