Jiffy Lube Multicare

"I’m extremely dissatisfied with the service I received at Jiffy Lube at 13821 Lee Highway, Centreville. I took my 2019 Wrangler there for a simple oil change and to get air in my tires. Initially, everything seemed straightforward, but things quickly turned sour. Within minutes, they tried to upsell me on additional services, showing me a supposedly dirty filter and other items, costing an extra $159.99 on top of the oil change. I reluctantly agreed. However, the real issue arose when I asked about my tires. The service representative blatantly lied to me, claiming I needed a special tool for my 33” tires, a tool they conveniently didn’t have. I’ve never heard of such a thing for my tires. I ended up paying $104.99 for the oil change, and I now seriously doubt the quality of their work, especially after being deceived about my tires. When I left, paying over $300, my Jeep still had the service light on for low air. I went to another quick oil station, where they immediately filled my tires, informing me that there was nothing special needed - directly contradicting Jiffy Lube’s claim. See picture. I called Jiffy Lube to confront them about this dishonesty and left a message, but I am deeply troubled by their lack of integrity. It’s winter, and I entrusted them with my vehicle’s safety and my family’s well-being, yet they showed no concern for either. I am utterly appalled and will never return to this location. Shame on them for such deceptive and irresponsible behavior."

"My 2020 GMC truck needed a new windshield wiper being it was raining. I drove to my favorite Jiffy Lube Shop and the crew quickly and professionally installed both new wiper blades. They were friendly and experienced and sent me on my way!"

"As a college student it’s hard to keep up with car maintenance and even know what a car needs. Coming to this Jiffy Lube I talked to Lee Chambers, current assistant manager and when I tell you because of him I have received the best customer service at a service place EVER. He took the patience to explain to me how to check my oil, he topped off my windshield wiper fluid, reset my settings on my dash so my oil change light would show up cause it wasn’t showing up before. He was extremely patient and caring and super personable. I’m not even from Centreville we just happened to be in the area and because of him, I will happily make the drive just for this service. I HIGHLY recommend to come to this location as the personnel were also just as exceptional. And when you go ask for Lee Chambers and you will leave with a car running better than it was before and an even better customer service experience."

"I’ve been to Jiffy Lube at many locations in the past but the one on 29 in Centreville is the best!!! The guy at front desk was so kind and the tech guy named “Dre” was incredibly kind and informative. He gave me some recommendations but was not too pushy. Also they did oils change and tire rotation in about 30 minutes or so. I highly recommend this place."

"When I rolled up to Jiffy Lube for an oil change, I did not expect to find out what a disaster my car was. Kamal was an incredible teacher and communicator as he explained what was happening with my car. He showed me the deteriorating parts of my brakes and went above and beyond to take care of the issue for me. He even showed me how to put some of the parts on the car. I would 100% have him do work on my car again."