Bruce Walters Ford Sales

"Fantastic experience. Highly recommend working with Eric, Phil, and/or Cleve. They are honest, good, professional, and provide the kind of experience you would hope for from a car dealer. Love the F150 - thanks, guys!!!"

"My experience wasted my time and I felt undervalued as a customer. I had received multiple emails and phone calls from employees about the desire to purchase my Ford Expedition Max. I finally allowed them to set up an appointment for today to have an appraisal done. I had been contacted by at least 3 different people in 2 days verifying this appointment and stating their desire to purchase this vehicle. When we arrived at Bruce Walters Ford, everyone acted like they had no idea this appointment had been set up or why I was there. After repeating the same story twice, Jeff Thacker took my vehicle for a test drive. When he came back, he told me he was not interested in purchasing my vehicle because the sun/moon roof didn't work and it would not go into 4WD low. I told him that was interesting because we had never had a problem with this before. I told him I was going outside to check those things because that was odd. He handed me the keys, said he was not interested, and walked away. I was perplexed by his behavior. I went back to my vehicle and immediately opened the sun/moon roof without any difficulty. I asked the very kind salesman, Jeff Brown, who had talked to me the entire time my vehicle was being test driven to come outside so that I could have him witness that my sun/moon roof was functioning properly before I left the lot. He apologized profusely for an incident that he didn't even cause. When I got home, I contacted Brittany Carter, who had initially called me and set up the appointment to let her know what had happened and I sent her pictures and videos of the functioning sun/moon roof and the vehicle operating in 4WD low. I don't expect anything to happen but I felt like the public needed to know that my time was wasted and I felt to be a nuisance in an establishment that pursued me endlessly to get me up there. My scheduled maintenance services will now be taken elsewhere and Ford F-150 we had planned to look at today for my soon to be 16 year old son will not be purchased there. By the way, I did not let anyone know til after the incident that we had planned on test driving the F-150. This may not matter to Bruce Walters Ford but I hope it matters to the members of my community who value my opinion."

"Terrible experience with purchasing and service. I took my vehicle for a repair and they charged me $139 stating it wasn’t a warranty issue. The warranty company told me it would very likely be covered. I opened a case against Walters with Mitsubishi! When the repair is approved I’ll go anywhere but here to have it fixed. The service manager was so incredibly rude to me. Avoid at all costs!"

"I am writing a new review after talking to the service manager. I took my Focus to get a recall, and I am told that they didn't replace the purge valve because there were no codes. The fact is I had my engine light come on after driving off the lot. I later confirmed that I had the codes at AutoZone. However, the recall doesn't say that codes are the only thing that requires the purge valve being replaced. 2. Check for DTCs P0420, P1450, P0443, P0452, P0456, P0460 and/or P2196 and for customer complaints regarding any of the following: a. Inaccurate fuel gauge indication. b. Inaccurate DTE. c. Evap-system drivability concerns such as hesitation, rough idle, or loss of power. 3. If no to step number 2, repair is complete. If yes to step number 2, proceed to step 4. 4. Replace the CPV. This is a one-time replacement and only if required at the time of the initial recall repair. I had two of those three complaints that I shared with the service department. I went back to Bruce Walters and asked them to do the recall correctly. Instead, I get charged a $139 diagnostic fee for them agreeing that the purge valve needed to be replaced. The service manager was no help because he again stated they didn't see codes. If Bruce Walters actually talked to customers, my recall would have been done correctly. Anyway, I replaced the purge valve, and it fixed my issue. I have also had service done with Thornhill. They actually corrected an issue with no diagnostic charges."

"Our experience at Bruce Walters Ford could not have been better! Sheila Kessler, our sales representative did everything she could to make our trade go smoothly. She went the extra mile to make sure she put our son in a car he really wanted. I recommend seeing Sheila any time you decided to make a new car purchase!"