Berglund Ford

"My first experience with this business wasn't the best. However, I have gone to the business on numerous times and have experienced exceptional customer service since. As such I want to make sure to edit the review to properly reflect the latest experiences with your company."

"Berglund Ford does an outstanding job servicing your vehicle. The schedule process is quick and flexible and the team gets finished as promised. Quality is always good!"

"My fiancee and I ordered a Ford Maverick from Berglund in Bedford, September 2022. It was nothing but a hassle and headache through the entire process. We were assigned 4 different salespersons throughout the process. This led to confusion multiple times. Any of the customer service team is next to unhelpful, incompetent really. To top it all off, we went in two weeks before the truck was delivered and got pre-approval for the loan, to save time for when the truck arrived. The day the truck arrived, our credit was ran again. As we were finishing up the paperwork, I noticed the rates of the loan were nearly 2% higher than what we agreed on. I showed the sales manager Ron our notes from the previous meeting and showed where we were approved for the lower rate. He had to redo all the paperwork. The entire process that day took nearly 3.5 hours, even though we'd already done all of the work previously. While signing, they offered me a 7 year/85,000 mile warranty for $3300. I refused because I'd already had a quote for the same coverage at $1355. Ron chopped the price all the way down to $1800. I still refused because that's when he showed me, they're purely for profit and not for service. Was I offered the $1800 in the first place I would've bought it, no doubt. I completely understand making a dollar, but to nearly double your money is completely wrong. The final straw is that nearly two weeks after having our truck, my fiancee and I get a notification on Credit Karma that our credit was ran yet again! This time without our permission! We called up Ron and he explained it away as he didn't do his job in full, the day we signed the paperwork. He said it wasn't malicious or anything. I told him he had no right, nor did anyone from Berglund have permission to run our credit again. Because of Berglund, I now have a total of 9 hard inquiries on my credit. Be wise and stay away from this establishment. I wish we would've ordered from any other dealership besides Berglund. That was our mistake. It is a mistake, we'll never make again."

"Really, Berglund…. You’re letting go of an employee while his wife is in the hospital after giving birth to a newborn and she’s in serious condition, I thought your company had more sympathy and integrity. That employee has been talking to me and many of my friends and I was interested in coming to your facility to look at options. Not now!!! I will let everyone know that this is not reputable company!!!"

"They did not explain that the recall was a two day procedure. On the first day I had an 8:30 am appointment. They finally got to me at 2:30pm, only to explain that the parts had been ordered and they would call me when they came in. They didn't. Instead I had to follow up on it and spend another day in Bedford. The camera is fixed and working properly."