Orvis

"I have really enjoyed being a customer at this store. I’ve been going there since I got started in fly fishing almost 2 years ago. The staff is always very friendly and easy going about anything I have questions on. They’re all knowledgeable on the local area and aren’t pushy about things, but happy to help me find what I need, giving it the feel of a small local shop. Customer service is amazing. I snapped my rod in my door and called the store and they helped me get a new section and I was out fishing within 48 hours. Also had an issue with my waders and they took care of it instantly. Service like that you won’t get with any competitor rod or wader brand. The ability to walk into the local store and talk to knowledgeable people and get help with issues makes this store stand out."

"Great staff. I received great customer service. The staff never tried to upsell. Highly recommended for anyone just beginning to fly fish to visit the store. These guys are terrific. Also had a couple issues with products that I had ordered online from Orvis I took it to the store. No questions asked exchanged merchandise problem solved within minutes. Excellent customer service."

"Helpful staff made this shopping experience enjoyable. They were attentive and made every effort to provide additional styles and sizes."

"The place to find high-quality apparel and fishing rods. This store is attractive inside and out. The staff is knowledgeable and helpful. You can even get a lesson on fly fishing on the top level of the garage! The store is located right next to a parking garage and is walkable to many other stores and restaurants in downtown Roanoke."

"I love the service from all the staff at the Roanoke Orvis store. Ryan was especially helpful this morning (and every other time) helping me figure out a solution for wading (jacket and waders) that would allow me to begin building out an outfit for 4 season fly fishing. Everything I bought fits perfectly and, even better, if there are any problems I can go talk to another human being in my home town. Recommend highly!"