Audi Chantilly Service and Parts

"The service and parts advisors and managers do the bare minimum here. It’s always an unpleasant experience that requires calling multiple times trying to track down any person to give updates. My recent visit involved work with the glass panes. They told me the vehicle was ready at noon and I arrived just before closing at 6pm. The car was brought to me unwashed and the worst part was the interior had chunks of adhesives and dust all over. Completely unacceptable…"

"It's Jan 26 and I picked up my car yesterday after some work was done and returning the loaner. Everything was fine until today. My front right brake is rubbing and it's strange because I bought brand new tires a few months ago and they were not rubbing. My oil level issue has come back again due to it always showing me it was low and I always had to fill it up to the point I had it at full which I asked to be drained down to normal, but now today the red oil light tells me to turn off my car due to very low oil, so I bought some oil on standby but haven't put it in yet because I wanted to check on my screen the status of the oil. I go and look it up and it shows that the oil level display is available after approximately 2 minutes. The engine must be warm and turned off. Remind you driving long after 2 minutes and I turned it off and the display still hasn't shown me what the oil level is. I'm already scheduled for an appointment and hopefully it will resolve the issue. I hope....."

"This was first time going to Audi Chantilly, and I will be going back. Everyone from the time I walked in was very nice and welcoming. I appreciated how Ray Elliot talked to me about what was needed, and what could wait without trying to pressure me. More importantly, my vehicle was ready within a few hours."

"Fantastic job with my repair and provision of a loaner vehicle was excellent. My service rep — Alexa — listened to my concerns and worked closely with me to get to “yes” on a plan for my repair. Top notch effort, and the overall experience was incredibly smooth."

"The service has slowed down, and the area seems to be under renovation, but it was not clearly marked on 11/18/2023; only one lane working and 30 minutes just to get to the front of the line and then wait to get help. The quality of service is falling."