Ben Gui Sushi 4353 Starkey Road, Roanoke, VA 24018

"If you don’t go here frequently and are already aware of the price increases on their menu, be aware. I stopped by for the first time yesterday and was shocked at how much the bill ended up being. Apparently the menu prices are 8 years old and they have an inconspicuous notice that the prices have increased. There are accurate prices ONLY on the very last page of the menu, which is very misleading in my opinion. They need to do a better job at informing customers. Like other people say, if you ask for water they give you bottles and charge extra. The food was okay but not worth what they charged. Atmosphere was enjoyable."

"This my first time writing a review for a restaurant. Tbh their sushi was good but I don’t recommend their fired rice or any other plate. it was more than bad. I asked if I can get something else instead , or get my money back. She said no. A Big no They give a bottle of water if you asked for water and it’s 1.50$ each. Their prices have changed and I was charged over 20$ extra this place is a nightmare. If I can give it a 0 star I would have. I wish I knew that lady’s name that acted like she doesn’t understand what I’m saying but I think she is a regular there."

"Disappointing! Ordered water. My dinner companion and I were brought bottled water that we were each charged $1.50 for. My dinner companion ordered the shrimp tempura dinner. The menu stated that the dinner came with soup or salad. My dinner companion was charged for the salad. When we questioned the server he said there was a disclaimer on the menu that said there was now a charge for the soup and salad. Also, the dinner does not come with rice. Rice comes with a dinner in any other Japanese restaurant. Don't call a meal a dinner if it's just a large appetizer. Also, the prices on the menu are not current. Clearly, the restaurant needs to reprint their menus. I had the shrimp tempura appetizer. The coating on the shrimp and vegetable was very heavy."

"We just ate at Ben Gui, their ice machine was broken and we ordered water, they charged us $1.50 per water (from Sam’s) they never offered water without ice for free. We asked for squid (inka) salad he said he can’t make that tonight. We ordered the Sashimi Deluxe $23.50 the menu said it comes with soup or salad, our server said not anymore. I ordered Bento Box C on the menu it said $19.50 includes soup or salad once again the server said it’s no longer included. I paid an extra $2.50 for the salad. We got the bill and the Sashimi Deluxe was $25.00 ($1.50 increase) and my $19.50 dinner was now $24.50 plus the $2.50 for the salad, that’s a $6.50 increase from what your menu says. If you need to change your menu and pricing is fine, but update the menu and don’t charge for the water if your ice machine is broken. The dinner was ok we prefer Wasabi’s downtown, much better than our experience tonight! Oh look back at the reviews, 7 months ago they were charging for water and their menu prices didn’t match! Update your menu and pricing! Deceiving!"

"Probably best sushi in the Roanoke area. The house soup was delicious and very filling, however wouldn’t recommend the dumplings somewhat disappointed with them. The sushi was excellent and especially the iCrunchy roll was amazing."