Sheehy Ford of Warrenton

"UPDATE: the service manager Chris ensured that our car was fixed and covered all expenses to do so, including towing. He followed up with us the following day to ensure the car was running properly. Changing my rating from one to three stars. Not every service rep is on top of the ball so request to speak with Joe or Chris. Awful service and zero accountability. My husband and I have both had issues with Sheehy’s service. I brought my car in and was told it would be ready in 3-4 hours, but when I showed up 6 hours later they were just taking the car back and told me they were too busy to have called me to let me know. I had to leave without any work being done to pick up my sons. My husband had his car towed to Sheehy last week. We were told they’d look at it Friday but never received a call. We followed up on Monday and we were able to pick the car up Monday afternoon. By Wednesday, the car wasn’t running. If you want dependable service, take your Ford to Manassas. It’s the only honest dealership in the area."

"Service here is very very slow I just don't understand how it can take 3 hours to do an oil change when you have an appointment for 1020am but doesn't get finished until 130pm I get it your a busy place but what's the point of making an appointment if it doesn't get done any time soon and we paid extra for the VIP program guess that doesn't mean much except we give them more money!! The buying experience was great but every time I come in to get my VIP oil change it takes a minimum of 2hrs even with an appointment just a little crazy to me but I think I might just have to start going elsewhere for service!!!"

"It was a journey waiting on my Ford Maverick but every bit of the vehicle and my experience with the salesman and management was great. From ordering 2 years ago til the day I bought it… made my experience worth the wait. They touched base with me all along the way and very helpful. The wait had nothing to do with the dealership but they made it a lot easier."

"I had to get a total engine replacement on my f150. The quote they gave was a very fair price for the job. Only downside was engines were on a 3-4 month back order. To my surprise a week later they gave me a call and told me they had an engine ready and to bring my truck in. Not sure if that had anything to do with the dealership or I just got lucky but either way I was extremely happy with the availability of parts. A week after I brought my truck in they had everything done and ready for pick up, truck is running great. Additionally, Margie who was my service rep was very enjoyable to work with. She was extremely friendly, patient, and helpful at every interaction! Hats off to the mechanics as well for their speedy work!"

"Referred here from another dealer due to availability of anti-lock sensor. The Service department got me in the same day. Although I spent most of the day there, the mechanics there discovered what three other dealerships missed; I needed a complete new rear end due to something broke on the axle and the outer tube was damaged where the axle meets the outer tube. Long story short; these mechanics possibly saved the lives of my son and myself due to I had planned to tow a camper trailer cross country the next day! I can't thank them enough!"