Walgreens 701 Fairfax Pike, Stephens City, VA 22655

"Terrible customer service. Techs lie about not getting prescription from doctors office. Instead of telling you they’re outbid it. Rude techs."

"They need to work on their customer service. Called to see if they simply had an oral liquid medication in stock as Martins was going to have to order it. The pharmacists refused to even look it up for me as the abbreviated description I had from my doctor did not identify the exact amount needed to fill the prescription (they had electronically sent the prescription to Martins). So I asked if they even had the medicine in stock and she refused to look. I then asked if they would call Martins to get the information and transfer the prescription (which they would have to do anyway to transfer it if it was in stock), and she would not do it. This reminds me why I transferred my business from Walgreens to Martins in the first place."

"If I could give 0 stars I would. Male pharmacist was extremely rude. My prescription was on back order at my usual pharmacy so, I had to have my prescription filled at another pharmacy (Walgreens). Pharmacist’s voice sounded somewhat muffled so, it was difficult to understand him. He asked for a bin number and I said I didn’t see a vin number to which he replied “bin number BIN B-I-N! You’re not a car.” He became increasingly ignorant as the conversation continued. I finally asked why he was being rude and he became more rude and aggressive over the phone. I finally disconnected. It was the worse customer service I have ever experienced."

"I am only giving them 1 star because it's the minimum. I am in the area for months and they say the cannot fill the prescriptions my Dr. called in because they don't know me. I was told it is their "local" policy to not fill prescriptions for out of town people and I should go to another Walgreens that does not have that policy. Poor excuse for a nationwide chain and could care less that I only had two days worth of meds left. The medication was NOT pain meds, that's the craziest part.. SMH pathetic. Stay away!!"

"I was a Rite Aide customer in Stephens City and everything has been transferred over to Walgreen's. They are not prepared for the volume. They ignored me in the second drive-thru lane for 3 customers. I then drove around and had to wait in line there behind 6 customers. Several walked out in front of me, also previous Rite Aide customers. I voiced my opinion at the desk and the pharmacist, who was handling the drive-thru wouldn't even turn around and acknowledge me and my concerns. The employee just gave the standard company apology. I will move all my prescriptions elsewhere."