Arby's 4800 Virginia Beach Boulevard, Virginia Beach, VA 23462

"UPDATED: 2nd time I asked for refund! I was very skeptical, I tried to tried the wagu burger burger and I was shocked it was very good, minus the blue onion of course"

"Worst Experience ever. Indian River Road, Kempsriver Shopping Area. First at 6:30pm Door was locked. Drive thru open, waited 15 minutes to order, with 2 cars ahead of me, another 10 minutes to get the food and everything was COLD. I have been going there for years, even used to work there. No Shakes. Maybe should have shut the lights and went. No receipt to give comments to."

"I will never go to this particular Arby's again, if, if I ever go back to one. Tried to order on the app to get the discounts, which they recommend. The app was down, so proceeded to store and explained the app was down and wanted to order the particular items. They advised they knew the app was down, but would not honor the prices. We ordered anyway, but when we were thru, the bill was $27.82. That was for a reg sandwich, a French dip, 2 order of fries and 2 shakes. We questioned the price, but got no reasonable response. I could have gotten a nice steak in a sit down restaurant where they treat people like you are someone, instead of a fast food joint where you take the food home and the employees don't give a rats patuddy. Wrote corporate about the situation and have yet to hear anything. Been over a week now. Just like their employees, they don't give a rats patuddy. Customers be aware."

"Ordered through the app. Got there 10 min later still not ready. 15 min later no ketchup nbd . Just asked for Arby's and horsey sauce. No Arby's sauce. Fries old , sandwiches good. Oh mozzarella sticks ok but no marinara Going to be like burger King soon"

"Pulled up at 10:10pm, no one said anything to me in the drive thru until 10:14. Made order with the manager Nichole, who was absolutely not courteous, and in fact made me feel like I was wasting her time ordering food. Paid for my food at 10:16. I ordered 3 sandwiches and a medium curly fry. I come here often and expect to wait 5 minutes or so for fries. So I pull into a empty parking spot as she requested. At 10:33 my food finally arrives, get home to find no sauce that I asked for in the bag and my "medium" fries look like this: (see picture) almost 30 minutes there. Absolutely will not be coming back, and will be contacting corporate in the morning."