Taco Bell 1353 Kempsville Road, Chesapeake, VA 23320

"This "restaurant" is a nightmare. The staff was so slow and completely indifferent to making food orders I wonder how they stay open. Waited 30 minutes for my food, finally giving up when they still hadn't even started making it...manager was actually rude about it. Unbelievable."

"Stopped at the drive through and the food was good but the staff just seemed miserable like they hated working there. I was nice to them, though, and tried to brighten their day a little."

"Customer service was awful! I am a senior. After figuring how to place order, went to counter, waited for someone to come. He asked "can I help you?" I was the only one standing there. I told him I was there to pick up my order. I stood there watching them prepare approximately 4 orders for drive ups. There were no cars there when I arrived. Maybe they had called ahead and those orders were before walkins. Finally my order came. I asked why it took so long? he said they were short of help; only one cashier. I saw two workers hanging out in the dining room on their cell phone and conversing with each other. Maybe they were off the clock, but the custmer does not know that. One of the two would go back when needed to work the window and collect my money. After I paid my bill, I asked about the senior discount. He asked did I announced that I was a senior before paying, of course I hadn't. I understand that but that was just one more thing to add to my frustration. You put everything else on your monitor, it's my suggestion to add that question; "are you a senior, yes or no?" Bottom line: Your restaurant lacks a bit professionalism."

"This Taco Bell experience was one of the best I’ve had. The service was nice and pretty quick for being busy at lunch. For $5-$6 you can get a good amount of food. The tacos were warm and packed, the crunch wrap and chalupa were both made well with good portions and ratios of ingredients. A bunch of fire sauce and a Baja blast and you can’t go wrong with it. The Doritos locos taco is worth the extra 50 cents btw."

"UPDATE* We have tried them again in the last couple of months and they have drastically improved their service and quality of food. Giving them 4stars! Great job to the team and store owner for bringing their reputation back! Well, this place is definitely going down the hill. Hope they are looking at the reviews. And highly recommend you check your order before leaving. Customer service is good when they finally talk to you, but when they see you and not serve you...is kind of!? I did take out and all they had to do was give me the food even after I told them what I was doing, but they were probably busy with something. This is the second time I have experienced this. And food...We normally get spicy potato tacos and glad they came back, but last two times have been an issue for us. We barely get any potatoes in it. The first time, the manager showed what they are supposed to give, but accommodated and gave more upon request. I had to go back to get it corrected. So my expectations were already set on low quantity. Well this time, out of the 7, 1had only one potato as you can see in the picture. It's still good in compare to the whole order I guess, but c'mon 1 potato? Can't you see that it doesn't have anything in there? And I even feel silly writing this for $1 item, but still that's pretty obvious even when you wrap it. And 4 out of 7 had very few, but definitely not worth it to fill your tummy. Hope you guys improve!"