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LongHorn Steakhouse
108 Market Place Drive, Hampton, Virginia, United States
About the LongHorn Steakhouse
LongHorn Steakhouse is a popular restaurant located at 108 Market Place Drive in Hampton, Virginia. Known for their delicious steaks and warm, inviting atmosphere, LongHorn Steakhouse is the perfect spot for a meal with friends or family. Whether you're looking to dine in or take your meal to go, this establishment offers a variety of options to suit your needs. With a menu full of mouthwatering dishes and a fully stocked bar, LongHorn Steakhouse is sure to satisfy your cravings for a hearty, flavorful meal.
Photos of LongHorn Steakhouse
108 Marketplace Dr, Hampton, VA 23666, United States
Opening hours of LongHorn Steakhouse
Monday:
11:00 - 22:00
Tuesday:
11:00 - 22:00
Wednesday:
11:00 - 22:00
Thursday:
11:00 - 22:00
Friday:
11:00 - 23:00
Saturday:
11:00 - 23:00
Sunday:
11:00 - 22:00
Reviews of LongHorn Steakhouse
"Everything was pretty decent. Haven't been in years. I remember they used to have a flat iron steak. I guess they don't have it anymore. Their new signature steak seemed to have a little spice to it. Not really for me but I'm sure others would quite enjoy it. Overall our dinner was good. We would go back."
"If I could give a negative star I would cause lord knows I have never been so disrespected in my life. Not only am I a veteran that just retired from the Air Force of 6 years but my husband is currently deployed in the navy on a 7 months deployment overseas. I am my only child’s caregiver at the time and I used the curbside pick up options for my dinning option Saturday 12/09/2023. I spent $46.33 on my entree to share with my 1 year old toddler and to my surprise not only did I have to go into the restaurant with my toddler but i had to wait an additional 45 minutes for my meal when pick up was scheduled for 7pm. I placed my order at 6:31pm and paid in full with a tip via online. At no one point during this wait did anyone communicate a delay prep time nor offer an apology for the manner at hand until I spoke to the to go host named Briana. During my 30 minute wait in the restaurant my child became very agitated and the staff made me feel very uncomfortable with dirty looks and whispering amongst themselves. There were two African Americans women that did come over to offer juice, snacks, and crayons while I waited, but the other staff members remained judgmental from a distance. After my horrible experience I proceeded to call back today 12/11 at 5:38pm during a less busy time period to give my feedback and was given the run around from the staff saying they could not locate a manager that was suppose to be on the property. After finally getting touch in a manager from being on hold for 16 minutes he proceeded to be very nasty and rude and concluded the call with we are a restaurant and are very busy call corporate and hung up in my face. Now I order from this restaurant at least 2-3 times a month and I spend a minimum of $30 max $70. To be retreated with such disrespect is baffling and very unprofessional. I was so shocked and upset within 10 minutes of the disconnected call I pulled up to the Hampton location to see if I in fact spoke to an actual manager or if it was a staff member. They were not nearly as busy as they were on Saturday 12/09 and the manager that was rude to me was in casual attire in the kitchen. The host retrieved him from the back and when I confirmed he was indeed the rude manager that hung up in my face and told me to call corporate he confirmed his name was is Derrick Jones. He of course did not have a company card and wrote his name out on a piece of receipt paper. I will never ever step foot in this restaurant again and with me being new to the Hampton area I will definitely find other restaurants to indulge in that respect my feedback and time. To my Mr. Jones, I am not sure why you proceeded to treat me the way you did when I just wanted to voice my concern about my experience but I am definitely going to take your advice and call corporate as well as Jimmy your district manager. I will in the future drive the extra 15 minutes to do business with the Newport News VA location as the manager Amber was very pleasant, apologetic, and the staff had her on the phone within minutes of my call. She was very respectful, heard my concerns, and offered me an in person meeting with a meal to right the wrongs of her sister restaurant in Hampton VA. Now that’s how you handle a concerned customer. Thank you Amber, I will be seeing you soon. I pray no one else has to deal with the wrath and disrespect of Derrick Jones and hopefully this location gets a better manager as soon as possible."
"I liked the food but presentation wise it was unappealing. I waited over an hour for my entree, and the waiter did the best he could I guess. Overall I would maybe try a Togo order instead of the dinning room which was chaotic"
"Longhorn steaks are always high quality. This time, my steak wad way over cooked. They sent it back and when it came back it was undercooked. But it was close enough that I didn't want to complain a second time. The waitress, Abigail, was very friendly. She gave high quality service."
"The food was great. They did run out of a lot of appetizers that I tried to get. Service was very slow, but I think it was because it was a lot of younger servers and parties. Didn't bother me to wait. A couple of servers were getting yelled at from customers about how long they waited for food which was completely inappropriate when they are just doing their jobs they are not the cooks and servers explained that it will be a wait. I tip my server, who got yelled at and threatened by a customer and told her have a better night and don't let a bad experience discourage her. Overall, my husband and I had a great time besides rude, loud customers threatening and yelling at servers. Unfortunately, that's why the atmosphere gets one star."
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