Panera Bread 2137 Upton Drive, Virginia Beach, VA 23454

"I placed a pickup order with the app however, when I arrived someone had taken my order. The staff member started remaking my order immediately. Shannon, the manager, heard my situation and offered a drink. I declined. He offered a bakery item. I said sure I’ll take a treat to my daughter. He bagged it and asked what else. I said that’s enough and he said, “this is for your daughter, get something for yourself”. He also offered a coffee. He apologized and thanked me for my patience, though I don’t think Panera was at fault. Shannon went above and beyond. This is the type of service that keeps customers loyal and coming back. Thank you!"

"Panera is one of my favorite chains and as far as this location goes I Love IT. I had the pleasure of meeting Tammy the manager who was working so hard to keep the place nice. Everything was clean and service is very fast. Got the pleasure of meeting Karen and Shannon today and both of them working so hard to keep everyone happy. Love the customer service."

"PB is probably one of those few chains that has staff trained well with respect and courtesy. This location is just one of those. I love the atmosphere here, i commend all the workers who help customers with care and politeness."

"Efficient way to get dinner quickly with the Panera App. It only took less than 10 minutes to get my pick two( Vegetarian Autumn Squash Soup and salad). Wow! It is my new favorite creamy fall soup with only 210 calories in the cup size! The restaurant is decorated tastefully for fall and a nice evening vibe on a first cool night! Good parking options too!"

"How can any sandwich maker make a sandwich soooooo sloppy, and then put mushy wilted SLIMY lettuce on the sandwich. We paid over 20 dollars for 2 sandwiches. Mine was a Turkey Advocado Bacon sandwich. To my shock, I found only 3 very little pieces of turkey, which was placed only in the very middle of the sandwich. The bacon was rubbery and half raw, and the lettuce was ROTTEN & unetable. The worker has to see the lettuce they are placing on the sandwich!!!! How can they put this SLIMY lettuce on any sandwich??? The pics tell the truth!! I was so upset! I even said something to the worker that brought our sandwiches. She just looked at me and said nothing. Not only this, but there was hardly any mayo on the sandwich, which made it terribly DRY!! And the pickle was old and all shriveled up."