Kitchen Design Inc. 241 Enterprise Drive, Newport News, VA 23603

"BUYER BEWARE: This company built and installed brand new beautiful cabinets in my brand new house, however, in the first year the cabinets were chipping and falling apart. They said it's my fault for using water to clean the cabinets? They said that you are NOT supposed to ever clean the cabinets they make. They said they are painted and if you wipe them down to clean them you will wipe the paint off. I have emails from the company stating this. How can you make cabinets that are not cleanable? I actually haven't cleaned them, this is just the result of poorly made cabinets. The company does not stand behind their work or their products. I have reached out to the company's owner Darrell dozens of times and the owner will NOT give me a call back to discuss options about the poor quality of their cabinets. It's unfortunate that this company will not stand behind their work. It looks like I have no other choice but to file a complaint with the BBB, warn others, and take them to court. DO NOT USE THIS COMPANY IF YOU CARE ABOUT QUALITY WORKMANSHIP."

"Installed poor quality broken cabinets and won't show up to resolve n fix, they have been using delay techniques for last 6 months. Taking them to court both civil and and the contractor complaints council too. I am now searching for a new company to do kitchen repairs in cabinets they installed. we paid them upwards of 45K to get cabinets for the new construction those started breaking and coming off with in 3 months of living. Please refrain from wasting your money at this establishment."

"Had them come out to match a kitchen island to cabinets they made when the house was built. Instead of listening to us, the rep that came out basically wanted to remodel our entire kitchen how "I would want it". She never really took our wants into consideration and finally after close to an hour of rambling and measuring for things she wanted but we didn't, she left telling us we would hear from them on a couple of weeks. While I would love to match to our current cabinets, I will find a much better company to work with who takes OUR wants into consideration for OUR home"

"Its been a pleasure to work with Kitchen Design. The company does amazing work and has a great eye for those special features that will make your kitchen unique. Jay Roberts"

"This is the place to go for your kitchen/cabinet design needs. There are lots of quality choices, and the designer will work with you if you have something special in mind. They let you do your thing, and offer suggestions when appropriate or when solicited. I found the designer to be very helpful. They also keep a strong eye on quality, which means your cabinets won't be falling apart on you."