Roots Natural Kitchen

"I went to Roots on January 10 to pick up an order I placed online. Pickup time was 1:45. I waited for 15 minutes and asked the person at the register to cancel my order because I was running late for my appointment. He wrote down my order number and said he was going to cancel. I just checked my bank account and the money was taken out of my account for a salad I never picked up. There were customers before me waiting for 30-45 minutes for app orders while walk-ins were in and out in five minutes. If there is a delay in the online order pick up time, something needs to be done to not keep customers waiting so long. As much as I love Roots, I will never return to this location."

"I had placed an online order to pick up in the store. When I arrived the order was very messed up and they offered to re-make my order. The re-make came back with the same issue as before. The manager then stepped in and made the bowls herself and gave us a store gift card for the trouble. Food was absolutely delicious and I really appreciated the effort that went into making things right. I will definitely return because I know I will be taken care of. Thank you!"

"I got the El Jefe bowl and it did not disappoint! Chicken was on point and had a great flavor. The staff was friendly and it had a great vibe. I would definitely recommend this place and come back when we visit!"

"I’m a long time roots natural kitchen fan from Blacksburg VA, but this location is just awful. The 3 times I’ve ordered from here my bowls have been so poorly mixed. I order 2 el jefe bowls and they looks like different meals entirely (see below). What a shame."