Sonic Drive-In 813 West Cary Street, Richmond, VA 23220

"The chicken sandwich was horrible. The chicken was so raw it was rock hard. Same as the popcorn chicken. You can throw it at the ground as hard as you can. And it would not brake. The costumer service was very bad. They didn’t even release that me and my nephew were standing there. Oh yeah THE BATHROOMS WHERE SO DISGUSTING AND IT STANK SO BAD. GET BETTER PEOPLE. AND YALL SUCK!!!"

"We walked in, and the guy at the cash register stared us down like we ruined his night. He doesn't say a word. We asked if we could order, and he just stares at us. Bathrooms are blocked off. We asked if we could use them but they said they are closed for the night. It is only 7:30pm. Food comes out and it is cold. The mozzarella sticks are room temperature and hard. The burger was okay. We asked for new mozzarella sticks. The 2nd batch had 2 melted ones and the rest were hard. Maybe an indication the cheese is bad?"

"Some days you think to yourself, I want to eat something. But you don’t want to spend $14-15 dollars for a meal at a normal restaurant. Contrary to its name, there is no drive-in here and you can eat here or pick up. You think to yourself, I want to spend "

"At the Cary street location in Richmond, VA. The store was left without a manger and the young man had no idea how to refund money for item they were out of, nor did he know the phone number to call. He told me to look it up. Left what good they had in front of me and walked away. I get home with no condiments, and no refund. Luckily another store stepped in and apologized and helped me with the solution. I visit this store regularly or did. If the people are not trained in how to handle resolutions to issues, they should have a manager in duty, or they should not be working. Customer satisfaction and kindness goes a long way to keeping business from regular customers. Luckily the west broad st store, was respectful, knowledgeable and helpful. Thank you West Broad st. And customer service, now let's see about helping the people at the Cary st location learn some customer service."

"I ordered online so no feedback about the order service, but my food was less than satisfactory. Everything was ready when we picked it up, but that's probably because the fries were made hours before. What's more annoying is I tipped through the app because I work in the service industry and I know pay sucks. It's not too much to ask for at least moderately fresh food."