Mom 2 Mom

"PLEASE SHARE!!! Mom2Mom in Sandston is not an ethical business. And they are seriously lacking in customer service. My mother took 3 LARGE boxes of clothes there to sell. They lost them and then said they donated them to the store to sell … NOT the blessings barn, after she called 3 days and got the run around because “Kelly was off” and she was handling my mom’s items. Then Christy LIED and said she spoke to my mom, she did not. This was after they said Christy “left a message”. No messages were left. They then offered my mom $30 for 3 LARGE boxes of REALLY nice boutique and barely worn clothes. They would not give the items back because they said she didn’t pick them up in 3 days AFTER my mom called SEVERAL times. My mom spoke with the “leads” of the store and they told her she was lying because they failed to document calls. SELLERS BEWARE!!!"

"Wish I could give ZERO stars! Took 3 LARGE boxes of clothes. They lost them and then said they donated them after I called 3 days and got the run around because “Kelly was off” and she was handling it. Christy LIED and said she spoke to me, which she did not. This was after they told me Christy “left a message”. They then offered me $30 for 3 LARGE boxes of REALLY nice boutique and barely worn clothes. Spoke with leads of the store and they basically told me I was lying because they failed to document my calls. Terrible business ethics and customer service. BEWARE!"

"Honest Review: (Edited) Selling- They have a changing list of a cash or gift card list. So you want to make sure you’re bringing things in that they are looking for. I’m editing my original review, as they did take the hardware and offered a difference. For ref. I brought a sit me up chair, 2 baby gates, a crib mattress, and a pottery barn crib (originally without the screws, which I found later.) and was given $37 or $46 credit. I was shopping and LOVED some of the stuff I saw so I took the credit. They also, offered $40 (additionally) if I brought the hardware to them, which I did! So in total I got $87 for everything. The Afam girly that was putting cribs together when I came was so very sweet however! And even said she would’ve given me a tour if I had let her know I hadn’t been there before. It’s a hugggeee store so that notion was appreciated for sure. Conclusion: I will sell with them again, depending on what I’m selling/what they are looking for/etc.. And I will 1,000% shop there again when I’m in the area. It’s super well organized (by rooms), I love that it’s separated by rooms and they have an upstairs “clearance” type sections. And I love their selection of baby toys, where other stores my lack in baby toys."

"Mom 2 Mom is the best! I shop here weekly for clothing for my child, and find the best quality pieces at a great cost. I’ve sold a lot of outgrown baby equipment, clothing, and shoes and they make the selling process super easy. I love that I can drop them off and run the rest of my errands and then come back to pick anything up. I recommend Mom 2 Mom to every mom I know!"

"My first time at mom to mom, I usually sell my baby stuff at kid to kid (sometimes Once Upon a Child). The store was very clean and organized. I loved how they sorted clothes into rooms. The staff was a little distracted, but that's the way it is sometimes. The prices were a little pricey for second hand items. I saw some things in there for sale very close to the cost you would pay if you purchased brand new. For example, I saw a outfit from target that I paid 9 dollars for on the rack at mom to mom for 7 dollars. I saw some shirts Childrens place has on sale regularly for 4 bucks for 3 bucks. I saw some items in there almost doubling the prices of similar items of other stores like this. Another example would be the day before I saw a crib in kid to kid for 44 dollars you could buy the mattress for another 18 dollars. I saw what appeared to be the same crib for 100 dollars at mom to mom (no mattress included). I took a big bag of outfits into mom to mom to sell. Most of the outfits I took were brand new or worn once or twice, I know which stuff not to bring in because I sell so much at kid to kid. They said they could only buy one outfit ( a used one) because of the condition of the clothes or the clothes not being in season. But like I mentioned everything was brand new or pretty new. And majority of the bag was fall attire... it's the end of October ( I did have some summer stuff in the bag too... to be fair). The explanation did not make sense to me. Not that they owed me an explanation. I just didn't appreciate the bs. I would have rather gotten no explanation at all. They did purchase 25 dollar bottles (brand new still in box and plastic) from me for about a buck and a bottle cleaner (brand new) for about a buck a nose Frieda( brand new) for about 50 cents and an outfit for about 50 cents. Giving me a total of three dollars. I wasn't upset about what they wanted to pay, even though it was less than I would have gotten if I had taken these items somewhere else. I was just surprised because they were selling the items so much higher than other second hand stores. And maybe they have to do that being a small business in sandston...I'm not sure of the logistics behind it and it's none of my business, I had the option to walk away and sell nothing... but support small businesses and all that right?. They asked me if I wanted to donate the rest. I did decline to donate the rest of my items. I wasn't comfortable donating to mom to mom when their prices are already on the higher end ( the explanation of why they couldn't buy didn't help either) I just brought them home and hung them back up. I will take them to kid to kid like I've been doing. I uploaded a picture of my clothes that were either "not in good condition or not in season" the pictures show hats and long sleeves and jackets (maybe they buy in the off season)... again it's October. I did get an opportunity to walk around the store to see what I could buy while I waited for them to sort through my bag. Most of the clothes they had for sale were in wayyyy worse condition than what I had in my bag. I didn't purchase a lot of what I saw based on the condition of the clothes. I ended up buying a little jacket and a t-shirt. And as you can see most of this stuff has never been worn. I'm not mad about them not buying I'm irritated by the explanation for not buying. The first picture is the clothes I tried to sell the second picture is what I brought from their store. The clothes I purchased from them looks much more worn than anything I tried to sell. And I'll give them the benefit of the doubt. Maybe the confused me with another seller. Not sure if I will return. It's kind of out my way and nothing really inclines me to travel from my area back to this store. Not a horrible experience but an irritating one."