Pep Boys,

3120 South Crater Road, Petersburg, VA 23805

"Never getting another dime out of me. Dropped my car off around 8:30am. Website say they close at 7. Sign on door say they close at 6. I pull up after work to get my car at 5:30 and no one’s there. No notice of closing early or anything. Highly unprofessional, was stuck there at night with no transportation because they had my car. Never Again."

"I went to this location back in November to get my company vehicle serviced, state inspection, tires rotated & oil change. When I arrived the guy there seemed nonchalant & I was the first appointment at 8 but they didn't start working on my vehicle until after 9! I left there thinking everything was done but boy was I wrong. I got home which wasn't too far & parked the vehicle. The next morning I go to start it & the low oil level light came on. At first I thought it was something wrong with the dashboard lights so I let the truck run & went to work. It took awhile to go off but came back on so I called & they told me to bring it back in. I couldn't get back that soon due to my hectic work schedule but I noticed while driving the truck was shaking & it felt like the vehicle was going to shut down. I made it to an auto zone & checked up under the hood to find out that they never changed my oil. Wow! I had to buy oil & everything to service the vehicle myself! I never went back to them because I don't trust them at all!"

"Came in for a state inspection Wednesday. Heather at the front desk was very professional and took my information quickly the waiting room was clean with plenty of seating. Montana greeted me at my vehicle professionally, and let me know he was going to perform his inspection. After the inspection Montana informed me of what I should be aware of on the vehicle for future maintenance. All in all I had a great first time experience at Pep Boys and I will be returning soon thank you Heather and Montana."

"Let’s just say after I went here for an alignment, I had to replace the ball joint, upper control and tie Rod . It wasn’t a coincidence l. I read the reviews and gave them a try anyways. Never again. Now when I mention it to people they say “who goes to pep boys”? Obviously me and I’m paying for it. After the alignment pep boys said my car was perfect…well, explain those mechanic services I had to get after the alignment. Smh original rating 1 star Edit: 12/22/2023 The manager Horace at this location is the GOAT. He saw my initial review and offered assistance to resolve my issues. We reached a common ground. 5 stars. He’s definitely the Kobe Bryant on this team"

"stay away. They will rip you off your money. trust me. please...look for somewhere else. some staff are nice like horace but heather, bad. service also extremely fail with very high price. To the higher ups of Pepboys company, pls check this Petersburg area. They really have bad service. Stay away while you can."