Jimmy John's
9018 Staples Mill Road, Richmond, Virginia 23228
About the Jimmy John's
Located at 9018 Staples Mill Road in Richmond, Virginia, Jimmy John's is a popular food institution offering meal delivery, takeaway, and dine-in options. Known for their Freaky Fresh® sandwiches made with fresh-baked bread, hand-sliced meats, and fresh veggies, Jimmy John's also offers a variety of sides and drinks to complete your meal. You can order online or through the Jimmy John's app for quick and easy service. The menu includes popular sandwiches like the Turkey Tom and Italian Night Club, as well as carb-friendly options like the Unwich®. Join the Freaky Fast Rewards® program to earn free sandwiches and other rewards with each purchase. Jimmy John's also offers indoor seating, delivery, curbside pickup, and drive-thru options at select locations. If you're interested in joining the team, they are currently hiring for various positions with competitive pay and flexible hours. Visit Jimmy John's in Richmond or apply online to become a sandwich master today!
Photos of Jimmy John's
9018 Staples Mill Rd, Richmond, VA 23228, United States
Opening hours of Jimmy John's
Monday:
10:30 - 21:00
Tuesday:
10:30 - 21:00
Wednesday:
10:30 - 21:00
Thursday:
10:30 - 21:00
Friday:
10:30 - 21:00
Saturday:
10:30 - 21:00
Sunday:
10:30 - 21:00
Reviews of Jimmy John's
"ZERO STARS! The general manager Rico at this location is a terrible manager. He's extremely rude and insensitive. If you hate your job that much, just leave. I placed an order for delivery today at 3:38pm and I had to contact the store TWICE because it had been over an hour and my food had not arrived yet. Rico answered both times and showed zero empathy when I mentioned if this food doesn't arrive soon, I'm going to be late for work. The second time, I called, he's telling the same lie he told the first time: "The driver is on the way. He'll be there in 3-5 minutes." Ok, you said that ten minutes ago the first time I called. Once again, showing no empathy or concern for me almost being late for work. "It's not that serious" he says. I mentioned how unacceptable this is. "We had about 5-6 orders that had to be delivered before yours. There's nothing we can do about all the orders we have". How about warn your customers about the wait time and APOLOGIZE FOR THE INCONVENIENCE. All that pride and careless attitude will shut this location down. I told him I was going to contact corporate, he didn't care. My food arrived at 4:41pm. I am escalating this complaint to the highest level of management. Especially since this is not the first negative experience I've had with Rico. General manager Rico at the Staples Mill Jimmy John's needs to be coached on empathy and he needs an attitude check before he's out of a job."
"Friday, 2/17/2023, Googled the time for this location as it was a little after 8 p.m., hours of operation stated to be 10:30 to 9 p.m., head that way got there at 8:40, lights on, workers in side, walk up tot he door, it is locked. Go back to the car and call the restaurant, no answer, called two more times before they decided to answer. I asked what are your hours of operation, person stated we are close, I said that is not what I asked, I asked what are your hours of operation, he stated 10:30-8, I said why does it state you close at 9 tonight. He proceeded to put a lady on the phone who stated she was the manager (Dejoinase). She ran this clearly made up store by me that the she (AS MANAGER) did not know what the hours of operations were and did not know that online it was that they close at 9, that “corporate” keep changing hours due to COVID. In all honesty I believe that they decided to close the store against policy so that they can take off early on Friday. In doing that they fail to realize that people depend on those hours being honored, I came a long way (15 minute) drive, got there in plenty of time since they claim they can make sandwiches so fast, only to have the store closed, had to go to nasty Zaxby’s, my night was ruin. Never again."
"I usually don't have any issues with my food orders when I order from the Staples Mill location. Today, my unwhich was a hot mess and wrong. I tried calling the location number provided by Google roughly 12x before I got frustrated and drove to the location. I will admit I was not the most pleasant customer, but the team WAS pleasant, light-hearted, quick, and refunded my delivery charge. While I waited, I also called the Google phone number I had tried 12x and it never rang in the store, meaning they didn't know I had called so many times. Rarely do angry customers leave happy, but I did!"
"I love this Jimmy John's. The folks here are friendly and most of them know my name. The toppings are always fresh and reasonably priced versus some other sub places. My order has always been made correctly and freakishly fast."
"Found a little worm in my sub when I got home. I called the store and they said they would look at what they have at the store and "pick it out." I suggested they determine if they need to throw away their lettuce or wherever the worm may have come from. Not sure what they did, but I definitely lost my appetite."
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